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Jr. Technical Writer

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The Jr. Technical Writer will ensure that technical documentation is released on time and made available and findable in various libraries for download by customers and support personnel. The technical writer will also develop content for support website and will complete updates to existing technical documentation. The ideal candidate will be detail-oriented, accurate, and conscientious, but flexible enough to address the needs of diverse audiences in a fast-paced, changing business environment. The position relies on the ability to collaborate, communicate, keep projects moving, and bring value to stakeholders.


Tasks and Responsibilities:

Prepare technical documentation for release through Agile PLM system, working with Purchasing to communicate upcoming changes and ensure printed documentation is available when needed.
Post completed documentation on the company support website and in Salesforce.com, adhering to file naming and metadata tagging standards.
Announce new releases through newsletters, bulletins, Salesforce Chatter, and other channels.
Implement a closed-loop feedback method with stakeholders to address suggestions and corrections submitted through various channels. Resolve issues directly or manage the changes through completion. Create metrics and reporting system to track implementation of suggestions and corrections.
Use MadCap Flare and Adobe FrameMaker to incorporate updates to existing documentation as needed to make corrections or update stale content. Manage all reviews and communicate with stakeholders directly.
Create support pages for new products by leveraging content from associated technical documentation.
Track activities and tasks in the Aprimo marketing software.
Identify needed system improvements and work with technical representatives and other stakeholders to implement.

All listed tasks and responsibilities are deemed as essential functions to this position. However, business conditions may require reasonable accommodations for additional tasks and responsibilities.


Skills:
One to three years of business experience in a corporate environment such as software development or life sciences. Previous experience working with a corporate document management system. Demonstrated ability to write clearly and grammatically for business audiences, ramp up quickly and proactively on new concepts and methods, contribute to the effectiveness of the work environment, and solve problems and deliver results with an open-minded, collaborative attitude.

Education:
Bachelor’s degree, technical writing certificate, or equivalent experience

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