These job descriptions are examples. Looking for work?

Find JobsFind Jobs

Jr. Community Manager - External SM

0 people like this description

The Community Manager is a primary online engagement representative and steward of the brand and community. This role is dedicated to manning the central social media monitoring platform and ensuring timely and effective engagement and response. It is the job of the Community Manager to ensure an empathetic and timely response to commentary around the brand, serving as the primary poster of content and response.

This position executes on content strategy, overseeing social outposts and engagement. The Community Manager participates in the community to understand what questions and issues folks are talking about around social health, and writes/manages content contributors to ensure a stocked and current resource library. The Community Manager also contributes to the larger dialogue through blog comments and outpost communities (to include, but not exclusive to Twitter, Facebook, LinkedIn and blogs). This tier is first level response/support.

Specific responsibilities include:
• Listen and engage in social media conversations (tweets, blog posts, etc.), in accordance with the corporate community playbook;
• Maintain workflow and escalate, as necessary;
• Execute content strategy and development, and manage editorial calendars and related deliverables;
• Develop and/or edit original content on health topics;
• Manage content approval processes, collaborating with Communications, Legal and Compliance functions;
• Build and manage an online and offline community, with an emphasis on serving the brand;
• Act as a first point of contact for requests via social media;
• Contribute to social media reporting deliverables; and
• Contribute to and attend industry events, as needed, staying abreast of emerging social media tools and industry trends.

These job descriptions are examples. Looking for work?

Find JobsFind Jobs