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Jr. Account Manager

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Seeking a Junior Account Manager to join a major healthcare client for a 3 month Temp to Permanent role!

Ideally looking for candidate who has a combination of:
1.) Background experience in brokerage/consultant, insurance carrier, or benefits administration provides an advantage.
2.) One year experience with employee group benefits.
3.) One year experience in underwriting processes, healthcare products, and contracts.
4.) CA accident and health insurance license a plus (not required)

Must have:
• 1-3 years experience required in marketing, business development, and managing business relationships.
• Ideal candidate has knowledge and experience with employee health benefits, knowledge of underwriting processes and experience with contracts.

• Manage implementation of group renewal process
• Track, monitor and ensure that contracts, pricing and membership accounting have accurate information and implement the negotiated terms of the final renewal.
• Manage the process of resolving complicated and sensitive employer-initiated concerns in order to
build purchaser loyalty and retain membership.
• Understand parameters established by account manager for developing the RFP.
• Follow established RFP process and timelines.
• Coordinate the flow of information in order to keep the process moving to meet strategic objectives.
• Recognize when issues need to be elevated to the account manager and provide recommended solutions.
• Act as the primary point of contact for group customer contacts as related to contracts, benefits, rates or renewal activities.
• Understand the customer’s business and business challenges.
• Engage customer and/or collaborate to complete needs assessment.
• Establish customer confidence by consistently solving problems quickly and accurately.
• Build and establish credibility by demonstrating knowledge of each customer’s unique benefit package.
• Educate customers about added services
• Collaborate with other departments to ensure a high quality experience (e.g. pricing, member accounting, etc.)
• Employ appropriate sales systems to accurately maintain account information.
• Ensure accurate enrollment process, payment arrangements and contract is understood, agreed to and met.
• Understand when issues need to be elevated to the account manager and provide solutions
• Collect specific business information and competitive data required for other account strategies by established deadlines.
• Ensure accurate and complete data is entered into correct business applications.
• Review data and alert account manager to outliers or potential problems.
• Detect when issues need to be elevated to the account manager..
• Ensure timely submission of reports as directed by the Account Manager

Works under general supervision.

• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Has understanding of the job and applies knowledge and skills to complete tasks.
• Adheres to applicable company policies and procedures to resolve routine issues
• Requires reasonable judgment in identifying and resolving issues.
• Uses sales and account data to determine appropriate approaches and techniques one year experience in marketing, business development, managing business to business relationships, sales, account management and/or health plan administration in the health care industry.
• Background experience in brokerage/consultant, insurance carrier, TPA, or benefits administration
provides an advantage.
• One year experience with employee group benefits.
• One year experience in underwriting processes, healthcare products, and contracts
• Demonstrated record of meeting individual business objectives.
• Customer service skills with the ability to articulate and respond to issues.
• Computer and analytic skills, including experience creating client presentations using Microsoft Office
programs and use of client databases, required.
• Effective verbal and written communication skills required.
• Strong interpersonal, presentation, and persuasion skills required

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