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JR UX Taxonomy Researcher

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**Note: Taxonomy focused research and insights**

Primary Function
- Assist in establishing a connection between the user experience group and Grainger’s customers by coordinating the logistical aspects of all aspects of user research for taxonomy optimization
- Conduct research to inform the direction of Grainger’s user experience designs across multiple ecommerce platforms. Collect and analyze and report user data with oversight by senior level research staff

Principal Duties & Responsibilities
- Work with senior level user researchers to carry out research plans related to a range of research methodologies, including but not limited to:
o Taxonomy research (card sorting, tree testing, etc.)
o VOC Data Collection, Analysis and Reporting
o Expert Experience Reviews (Heuristic or Guideline Based Evaluations)
o Usability Testing
o Directional and preference testing (qualitative and quantitative)
o Literature or Secondary Research Reviews
- Coordinate the logistical aspects associated with research projects, including participant recruiting and screening, scheduling, and the creation of stimuli for testing
- Manage customer databases and other means of achieving customer exposure (i.e. relationships with sales partners)
- Assist with customer communication and problem resolution
- Create compelling reports and deliverables that are comprehensive yet brief, and that help facilitate decision-making
- Successful candidates will have experience testing large-scale product hierarchies from the user perspective, demonstrated proficiency in key user research methodologies to optimize categorization and labeling strategies (generative and evaluative), as well as strong collaboration and interpersonal skills

Preferred Education & Experience
- Years of experience: 1-5 years experience
- Degree in library science, information systems, human computer interaction, anthropology, predictive analytics or other similar related field is preferred (advanced degree is preferred)
- Experience with Crowdsourcing, UserZoom, SPSS and Sugar CRM are a plus
- Ecommerce experience preferred
- B2B experience preferred
- Familiar with MySQL queries preferred

Work Environment
- Job is based in North Austin; we offer an informal work environment and flexible hours.
- Overnight travel: practically none.

Impact
- Help maintain the vital connection between the research team and Grainger customers.
- Establish essential connections between data and insights, to help optimize and shape the direction of Grainger’s ecommerce platforms.

Working Relationships
- Partner with and support other UX Researchers and UX Leadership
- Collaborate with cross-functional taxonomy optimization program team

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