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Internal Community Manager

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Temp to hire position
Onsite 40 hours/ week in San Francisco

My financial services client has a small startup team innovating and growing their internal social collaboration initiatives and is seeking an established community manager. This new team member will have experience in leveraging social platforms to enhance internal employee collaboration. The qualified candidate will demonstrate competency in developing, deploying and growing internal communities that align with overarching business strategies. Candidates should also possess and display a passion for collaboration and be able to grow that passion throughout the employee community.

RESPONSIBILITIES AND DUTIES:
-Monitor day to day activities and facilitate dialogue on enterprise collaboration platform with the objective of enabling engagement across all lines of business.
-Provide weekly, monthly and quarterly reports on community activity along with recommendations to refine overall strategy to improve results to core group of stakeholders. Track and report on site activity, proactively offer solutions based on reporting and selected KPI.
-Develop internal training curriculum to help employees understand the value of enterprise collaboration and strengthen overall employee proficiency with digital engagement.
-Provide training sessions and build partnerships across bank functions to develop use cases for business unit integration into the enterprise collaboration platform.
-Collaborate with the Corporate Communications manager, and other relevant departments to leverage collateral and insights from other initiatives to enrich the user experience on the internal collaboration tool and create a cohesive tone and experience across internal and external channels.
-Monitor communities on platforms, and leverage internal resources to engage in discussions, maintain pages, and promote engagement across business units and functions.
-Participate in the Internal Communications Council.
-Manage the major face to face employee forums including: Community Manager Roundtable and various internal town halls.
-Assess and escalate content, trends and activity to senior management and respond to online discussions or inquiries that should receive a response from the organization.
-Actively seek support and community member involvement.
-Coordinate the development and delivery of content for the community site.
-Develop internal campaigns with the objective of driving adoption and accomplishing broader business objectives for the organization.

Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.


Requirements KEY SKILLS, KNOWLEDGE AND ABILITIES:
-Experience working with Jive or other enterprise collaboration platforms.
-Proven ability to effectively coordinate cross-functional teams.
-Strong business writing, storytelling, communication, and presentation skills.
-Ability to market, sell and promote participation in the community.
-Experience with online communities/social networking companies or sites.
-Keen understanding and awareness of Internet trends.
-Proactive, self-starter who can work well both independently and as part of a team.
-Experience working in financial services with in depth understanding of operational and regulatory processes and requirements.
-Knowledge of web development tools including HTML, CSS and JavaScript.
-Must be able to provide extraordinary service and have fun!

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