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Internal Communications Lead

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The Internal Communications Q&A Lead will own a critical program - the Q&A program. You’ll truly be the person with all the answers! 

Here’s what you’ll do: 
Review and finalize a document containing 600+ questions and answers ensuring the content is simple and clear and that answers are understandable and accurate 
Set up and manage the Q&A tool which employees will use to search for answers and submit new questions 
Vet all Q&A for approval and publish all new and updated content 
Partner with leaders, integration workstreams and stakeholders such as HR, IT and legal to source answers to new questions and maintain current content 
Assist with collecting and prepping Q&A for global meetings and leadership town halls 
Design a new program to spotlight FAQ using creative, out of the box methods 
Monitor key Slack channels and address questions 
Speak with influencers to get an idea of what’s on people’s minds and what questions people are asking 
Create FAQ messaging documentation as needed for various channels including our leader toolkits and market specific comms campaigns 
Use data to inform Q&A program decisions and to identify opportunities where we can better support our employees 
Other project work as needed 

Qualifications 
BA/BS/Undergraduate (degree in Communication, English or Journalism is preferred) 
Excellent verbal and written skills are required; you must be able to crisply articulate concepts 
5-8 years experience in communication function 
Strong leadership, presentation and collaboration skills 
Ability to be viewed by leaders and stakeholders as a trusted advisor 
Strong understanding of the media technology and/or advertising industry 
Highly-organized and detail oriented 
Ability to function under pressure, in a fast-paced environment with extremely tight deadlines 
A wide degree of latitude is expected 
Creative, flexible and willing to bring new ideas and fresh thinking to the table

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