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Interactive Designer

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At Creative Agency, Interaction Designers are responsible for creating systems and frameworks to organize information and help users understand how an application will work. To achieve this designers will need to be able to come up with creative solutions to problems that evaluate and assess the user, business, and technical goals and needs. They must be able to clearly communicate their solutions, usually in the form of models, wireframes, documentation, or prototypes.

Interaction Designers are expected to consider the project from a high level and how the recommended solution fits into an overall service design objective, but they must also consider the fine details of user interaction components, labels, and flows to help users achieve their goals. Interaction designers should be comfortable understanding and communicating complex services and designing for a variety of platforms like mobile, web, and TV.

We expect the successful Interaction Design Candidates to have 2-5 years experience of delivering interface design solutions for various clients. The candidate must thrive working in a collaborative team environment.
This position reports to the local Interaction Design Lead with a dotted line to the US Design Director with support from the office Interaction Design Leads.


Key Responsibilities:

• Apply conceptual thinking to create world-class digital services across multiple platforms, smartly bringing together user needs, business goals and technical realities
• Develop sound UX concepts, including the definition of customer needs, task analysis, and the creation of personas, storyboards, scenarios, user flows and use cases.
• Translate concepts into designs that illustrate simplicity despite system complexity
• Create instant tangibility for the Creative Agency team and the client through storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping
• Define the User Interface Design through information architecture, wireframes and user flows and validate it through usability testing
• Create light weighed specifications and style guides to supplement prototypes for our implementation partners
• Work directly with customers and prospects to design end-to-end experiences using participatory and iterative design techniques including observational studies customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behavior and verify design concepts
• Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually
• Work closely with development teams to ensure that design specifications are implemented
• Participate as a contributor to an interdisciplinary team that includes other designers, project management, business and brand strategists, and hardware and software developers

Required Background and Skills:

• 2+ years in-depth knowledge and experience of user interface design with consumer applications, preferably mobile devices, rich web apps/site, interactive TV within the media, telecommunications, and broadband industries.
• Extensive knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, along with cross-functional teams including engineering, product management, and user research
• Working knowledge of design and prototyping tools, such as Photoshop, Illustrator, Dreamweaver, Fireworks, Flex, Visio.
• Proficient in a variety of methods to convey ideas and concepts (e.g. storyboards, wireframes, prototypes, etc)
• Be a storyteller - A critical element of all our roles is to deliver insights about people and behavior - verbally and visually - in a way that generates empathy, emotion, and engagement from the client and design team.
• Have a strategic perspective on the variety of work that we do. Many of our projects involve strategic thinking based upon the insights gathered from the field. Thus, business, brand, and/or strategic experience are desirable.
• Have a natural skill to engage with people at a deep level. Whether observing or interviewing customers, or working with fellow team members and clients, a service designer should be passionate about representing the human perspective in design and should have skills in bringing this passion to life for the team.
• Creative problem-solver with the ability to work with a blank slate and inspire others
• Knowledge of web-based technologies and their impact on the feasibility of design solutions, including the capabilities and limitations of Web technologies Flex, Ajax, Flash, DHTML, CSS, scripting, and various other technologies a plus
• Strong knowledge of design process and project management
• Ability to cope with stress
• Strong influencing, negotiation and communication skills (written, verbal, presentation)
• Must be organized, analytical, and dynamic
• Bachelor degree in a design-related discipline
• A passion for design and people
• Strong online portfolio available for viewing

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