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Interaction Designer/UX

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As a Senior Interaction Designer in our client’s Customer Experience group, you will help shape the user experience strategy by leading project teams and managing customer experience activities for our client’s online properties and digital channels.

The ideal candidate will be passionate about User Centered Design, and have more than a passing interest in world markets and its current economic situation, as well as a deep knowledge of user-centered design activities employing a broad array of design tools including: customer experience brief, site strategy, wireframes or visual mockups, site layouts, site maps, taxonomies navigation schematics, task flows, key screens, templates, and prototypes.

You also:
· Have an understanding of the user-centered design process, including personas, task analysis, task flows, content audits, content strategies, and user testing
· Understand what’s technically possible, and how business rules work with customer experience
· Are organized and able to work on several projects at once

What you’ll be responsible for
Collaborating with UX Designers, Content Strategists, Producers, and Researchers on multi-device experiences for online and mobile banking, financial education, product information, tools, and applications
Solve complex problems with simple, industry-leading user interface design solutions
Develop scenarios, navigational structures, sitemaps, user flows, screen designs, interaction models and functional templates.
Design, develop, test and refine prototypes
Often acting as project lead, coordinating multi-disciplinary CX project teams, writing creative briefs, estimating scope and sizing, and handling escalations
Analyze relevant internal and external sites and consult standards and guidelines as well as policies to determine best practices
Consult with business stakeholders to educate and inform around the business value of experience design and user centered design practices
Lead series of projects and complex programs
Present the entire experience to large groups or senior leaders
Moderate working sessions
Participate in early discovery work that helps to determine future strategy
Advocate for change that enhances customer experience and improves process
Act as a key player in the strategic design process of projects, assuming responsibility for the overall Customer Experience strategy and execution
Shepherd the project through usability testing, with an eye toward translating user feedback into intuitive and functional user experiences
Develop new research and test theories that lead to alternative, leading edge design solutions
Define and deploy design strategies

Minimum qualifications

Bachelor's degree in HCI or equivalent experience with information architecture as well as interaction design and information design
5+ years of experience with interactive product design, design planning, and/or strategic consulting for Fortune 500 companies or large e-commerce sites
Proven track record for managing complex projects within larger organizations with a mature user centered design methodology
Current and relevant experience with trends affecting digital interactive product design (e.g. mobile, responsive design, etc.)
A track record of delivering high quality end-to-end designs including wireframes, prototypes, specifications documents, and presentations
Knowledge of applying user research (e.g. task analysis, user scenarios) to inform design decisions
Experience in working with cross functional team or large-scale software development lifecycle, including waterfall and agile methodologies
Practical experience participating, optimizing and socializing user centered design processes and principles
Excellent interpersonal, leadership, communication, problem-solving, and engagement management skills
Understand HTML, XML, CSS, JavaScript, Webkit and CMS systems
Expertise in iRise (or other simulation packages), Visio/OmniGraffle, and Photoshop/Fireworks
Understand the subjective nature of decision-making with internal clients, and work effectively as a consultant within a large, matrixed organization
Ability to present and defend design decisions to groups including senior stakeholders


Preferred qualifications

Experience in communications, human factors, information sciences, graphic and visual arts
Background in financial institution or other regulated industry, F500 company
Knowledge of Accessibility methods and standards, WCAG, or section 508 compliance guidelines
Experience with formal usability assessment methods
Experience with service design or journey mapping, and designing for emotion
Advanced degree in HCI, human factors, interaction design, communications, information sciences in visual/graphic arts or comparable experience

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