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Interaction Designer (UX Designer)

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Awesome opportunity to work with a large transactional site team in San Francisco or Oakland!

As a Senior Interaction Designer in our client’s Customer Experience group, you will help shape the user experience strategy by leading project teams and managing customer experience activities for our client’s online properties and digital channels.

As part of the discovery and design process you will:

• Act as a key player in the strategic design process of projects, assuming responsibility for the overall Customer Experience strategy and execution.

• Collaborate with program, product, and project managers to gather requirements and integrate business objectives and technical constraints with customer needs.

• Collaborate and lead team of interaction designers, information architects, content strategists, and researchers to define the customer experience using the appropriate user centered design techniques and methods.

• Determine and recommend the appropriate user-centered design methods, tools,
deliverables, and milestones in order to design optimal solutions considering tablet, mobile, and desktop. Some of the methods include the development of scenarios, customer journey maps, service design blueprints, navigational structures, sitemaps, user flows, screen designs, interaction models, functional templates and prototypes.

• Represent the main point of contact with internal clients and external partners, escalating and resolving issues as necessary for both projects and larger platform initiatives.

• Ensure that solutions follow internal standards as well as industry best practices.

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