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Interaction Designer

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A small studio design and product team at a F100 company is looking for a strong Sr. UX Designer. As a Senior Interaction Designer in the Customer Experience group, you will help shape the user experience strategy by leading project teams and managing customer experience activities for the online properties and digital channels.

This is a long term 1 year+ contract role (W2), 40-hour-per-week position.

As part of the discovery and design process you will:

• Act as a key player in the strategic design process of projects, assuming responsibility for the overall Customer Experience strategy and execution.
• Collaborate with program, product, and project managers to gather requirements and
integrate business objectives and technical constraints with customer needs.
• Collaborate and lead team of interaction designers, information architects, content strategists, and researchers to define the customer experience using the appropriate user centered design techniques and methods.
• Determine and recommend the appropriate user-centered design methods, tools,
deliverables, and milestones in order to design optimal solutions considering tablet, mobile, and desktop. Some of the methods include the development of scenarios, customer journey maps, service design blueprints, navigational structures, sitemaps, user flows, screen designs, interaction models, functional templates and prototypes.
• Represent the main point of contact with clients and partners, escalating and resolving issues as necessary for both projects and larger platform initiatives.
• Ensure that solutions follow internal standards as well as industry best practices.

• 5-7 years of experience with interactive product design, design planning, and/or
strategic consulting for Fortune 500 companies or large e-commerce sites
• Bachelor's degree in HCI or equivalent experience with user centered design methods including task analysis and user scenarios
• Proven track record for managing complex projects within larger organizations with a mature user centered design methodology
• Excellent leadership, communication, problem-solving, facilitation, presentation, and engagement management skills
• Deep understanding of HTML, XML, CSS, JavaScript
• Banking or financial services background strongly preferred but not necessary

Candidate should be prepared to show design samples and interim deliverables including but not limited to: design briefs, strategy recommendations, sitemaps, task flows, detailed wireframes, interaction flows, mockups, annotated screen specifications, etc.

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