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Interaction Designer

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  • The ideal candidate will be passionate about User Centered Design, and have more than a passing interest in world markets and its current economic situation, as well as a deep knowledge of user-centered design activities employing a broad array of design tools including:

    customer experience brief, site strategy, wireframes or visual mockups, site layouts, site maps, taxonomies navigation schematics, task flows, key screens, templates, and prototypes using

    You also:

    Have an understanding of the user-centered design process, including personas, task

    analysis, task flows, content audits, content strategies, and user testing

    Understand what’s technically possible, and how business rules work with customer


    Are organized and able to work on several projects at once

    What you’ll be responsible for:

    Collaborating with DXD Designers, Content Strategists, Producers, and Researchers on

    multi-device experiences for online and mobile banking, financial education, product

    information, tools, and applications

    Solve complex problems with simple, industry-leading user interface design solutions

    Develop scenarios, navigational structures, sitemaps, user flows, screen designs,

    interaction models and functional templates, then assist the project team with the

    creation of visual design and content artifacts

    Design, develop, test and refine prototypes

    Often acting as project lead, coordinating multi-disciplinary DXD project teams, writing

    creative briefs, estimating scope and sizing, and handling escalations

    Working on large projects as well as ongoing maintenance, both independently and as

    part of a team

    Working with project teams to understand business goals and identify customer needs

    Partnering with product managers, project managers, developers, business analysts,

    legal/compliance, and more

    Analyze relevant internal and external sites and consult standards and guidelines as well

    as policies to determine best practices

    Iterate or extend existing designs, apply existing standards to new products or

    functionality, or redesign

    Consult with business stakeholders to educate and inform around the business value of

    experience design and user centered design practices

    Lead series of projects and complex programs

    Present the entire experience to large groups or senior leaders

    Moderate working sessions

    Participate in early discovery work that helps to determine future strategy

    Advocate for change that enhances customer experience and improves process

    Act as a key player in the strategic design process of projects, assuming responsibility

    for the overall Customer Experience strategy and execution

    Shepherd the project through usability testing, with an eye toward translating user

    feedback into intuitive and functional user experiences

    Develop new research and test theories that lead to alternative, leading edge design


    Define and deploy design strategies

    We’d like to see your work, so we may ask qualified applicants to electronically submit

    interaction design samples and interim deliverables including but not limited to: wireframes, site

    maps, task flows, UI specs, high and low level documentation and conceptual documents that

    help inform a design through the process.

    Minimum Qualifications

    Bachelor's degree in HCI or equivalent experience with information architecture as well

    as interaction design and information design

    5+ years of experience with interactive product design, design planning, and/or strategic

    consulting for Fortune 500 companies or large e-commerce sites

    Proven track record for managing complex projects within larger organizations with a

    mature user centered design methodology

    Current and relevant experience with trends affecting digital interactive product design

    (e.g. mobile, responsive design, etc.)

    Mobility experience

    A track record of delivering high quality end-to- end designs including wireframes,

    prototypes, specifications documents, and presentations

    Knowledge of applying user research (e.g. task analysis, user scenarios) to inform

    design decisions

    Experience in working with cross functional team or large-scale software development

    lifecycle, including waterfall and agile methodologies

    Practical experience participating, optimizing and socializing user centered design

    processes and principles

    Excellent interpersonal, leadership, communication, problem-solving, and engagement

    management skills

    Understand HTML, XML, CSS, JavaScript, Webkit and CMS systems

    Expertise in iRise (or other simulation packages), Visio/OmniGraffle, and


    Understand the subjective nature of decision-making with internal clients, and work

    effectively as a consultant within a large, matrixed organization

    Ability to present and defend design decisions to groups including senior stakeholders


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