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Interaction Designer

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A solid customer experience UX team at our F100 finance client is looking for an experienced Interaction designer to join a collaborative team to create simple, friendly digital experiences by being obsessed with what’s most important to our 20 million customers and incorporating their voices into every decision we make.

The Interaction Designer is responsible leading project teams while designing and delivering customer experience solutions for digital properties, including desktop browser, mobile, and tablet sites and apps. This person will work on high-profile and/or complex projects spanning either our public site (shopping, informational, and application flows) or authenticated site (online banking, payments, and other transactional and service related flows). As a major contributor in shaping a segment of products customer experience strategy, this person will partner with product owners to influence product roadmaps.

Why you’ll thrive here
You share our passion for customer experience and problem-solving. You play well with others but you aren’t afraid to stand up for what you think is right. You’re diplomatic and flexible, and you’ve got what it takes to influence others. You see the big picture, but you also find satisfaction in making every detail right.

The ideal candidate will be passionate about User Centered Design, and have more than a passing interest in world markets and its current economic situation, as well as a deep knowledge of user-centered design activities employing a broad array of design tools including: customer experience brief, site strategy, wireframes or visual mockups, site layouts, site maps, taxonomies navigation schematics, task flows, key screens, templates, and prototypes using iRise.

You also:
-Have an understanding of the user-centered design process, including personas, task analysis, task flows, content audits, content strategies, and user testing
-Understand what’s technically possible, and how business rules work with customer experience
-Are organized and able to work on several projects at once

What you’ll be responsible for
-Collaborating with CX Designers, Content Strategists, Producers, and Researchers on multi-device experiences for online and mobile banking, financial education, product information, tools, and applications
-Solve complex problems with simple, industry-leading user interface design solutions
-Develop scenarios, navigational structures, sitemaps, user flows, screen designs, interaction models and functional templates, then assist the project team with the creation of visual design and content artifacts
-Design, develop, test and refine prototypes
-Often acting as project lead, coordinating multi-disciplinary CX project teams, writing creative briefs, estimating scope and sizing, and handling escalations
-Working on large projects as well as ongoing maintenance, both independently and as part of a team
-Working with project teams to understand business goals and identify customer needs
-Partnering with product managers, project managers, developers, business analysts, legal/compliance, and more
-Analyze relevant internal and external sites and consult standards and guidelines as well as policies to determine best practices
-Iterate or extend existing designs, apply existing standards to new products or functionality, or redesign
-Consult with business stakeholders to educate and inform around the business value of experience design and user centered design practices
-Lead series of projects and complex programs
-Participate in early discovery work that helps to determine future strategy
-Advocate for change that enhances customer experience and improves process
-Act as a key player in the strategic design process of projects, assuming responsibility for the overall Customer Experience strategy and execution
-Shepherd the project through usability testing, with an eye toward translating user feedback into intuitive and functional user experiences
-Develop new research and test theories that lead to alternative, leading edge design solutions


We’d like to see your work, so we may ask qualified applicants to submit interaction design samples and interim deliverables including but not limited to: wireframes, site maps, task flows, UI specs, high and low level documentation and conceptual documents that help inform a design through the process.

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