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Interaction Designer

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As a Senior Interaction Designer in our client’s Customer Experience group, you will help shape the user experience strategy by leading project teams and managing customer experience activities for our client’s online properties and digital channels.

The ideal candidate will be passionate about User Centered Design, and have more than a passing interest in world markets and its current economic situation, as well as a deep knowledge of user-centered design activities employing a broad array of design tools.

As their new Interaction Designer, you will:
--Collaborate with UX Designers, Content Strategists, Producers, and Researchers on multi-device experiences for online and mobile banking, financial education, product information, tools, and applications
--Solve complex problems with simple, industry-leading user interface design solutions
--Develop scenarios, navigational structures, sitemaps, user flows, screen designs, interaction models and functional templates.
--Analyze relevant internal and external sites and consult standards and guidelines as well as policies to determine best practices
--Consult with business stakeholders to educate and inform around the business value of experience design and user centered design practices

-Lead series of projects and complex programs
--Present the entire experience to large groups or senior leaders
--Participate in early discovery work that helps to determine future strategy
--Advocate for change that enhances customer experience and improves process
--Act as a key player in the strategic design process of projects, assuming responsibility for the overall Customer Experience strategy and execution
--Shepherd the project through usability testing, with an eye toward translating user feedback into intuitive and functional user experiences
--Develop new research and test theories that lead to alternative, leading edge design solutions

You’ll need:

-Bachelor's degree in HCI or equivalent experience preferred and/or interaction design and information design
-5+ years of experience with interactive product design, design planning, and/or strategic consulting for Fortune 500 companies or large e-commerce sites
-Current and relevant experience with trends affecting digital interactive product design (e.g. mobile, responsive design, etc.)
A track record of delivering high quality end-to-end designs including wireframes, prototypes, specifications documents, and presentations
-Knowledge of applying user research (e.g. task analysis, user scenarios) to inform design decisions

We’d prefer:
-Experience in communications, human factors, information sciences, graphic and visual arts
-Background in financial institution or other regulated industry, F500 company
-Experience with formal usability assessment methods
-Experience with service design or journey mapping, and designing for emotion

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