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Instructional Support Analyst

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Instructional Support Analyst is accountable for designing and developing pedagogically effective teaching and learning strategies in an electronic learning environment (a) leads efforts to design and develop interactive content for online courses; develops and presents faculty and staff development workshops for the university’s course management system (Blackboard), for IT supported applications and classroom technology, (b) conducts and presents online and face-to-face resource materials for faculty and student training; provides comprehensive support to faculty with instructional technology contents or web enhanced modules (c) responsible for designing and constructing web based resources, instructional modules, and other integrated technology based projects; maintains Instructional Technology support websites and course templates implementing best practice using instructional design methodologies (d) A dynamic trainer for the productivity software tools.

The Instructional Support Analyst will be responsible for the development, training and support of learning and emerging technology in higher education with excellent communication skills. Organizes, coordinates and assists with complex events and outreach, contributes to guidelines regarding the acquisition, installation, licensing, and maintenance of hardware and software related to the use of educational tools. Support with researching and disseminating best practices in e-learning, emerging technologies, instructional design theories, and proficient in managing projects working under firm deadlines while focusing on details and maintaining quality. Provide excellent customer service, consulting and technical support. Promote effective teaching and learning within a range of technology-enhanced environments.

SUPERVISION RECEIVED:

General guidance by the Manager, Instructional and Media Technology

RESPONSIBILITIES:
I. Teaching and Training services
a. Coordinate the effective integration of instructional resources and best practices into both online and traditional teaching;
b. Coordinate the IT training team for the creation of quarterly training class schedules
i. Teach IT-related training courses, developing interactive tutorials, drop-in sessions, and individual instruction on procedures, processes, and methods of operating, maintaining, revising and enhancing instructors’ online courses
c. Consult with faculty and provide resources necessary to consult/train on the uses of various kinds of classroom and online software and hardware applications. Assess training needs and recommend which technologies are best suited for various programs
i. Conduct research, provide recommendations and pilot implementations of new technologies for the improvement and advancement of education on campus and online
ii. Develop policies and procedures for effective use of distributed learning systems (Blackboard or any other LMS) in academic programs with other coordinators across campus
iii. Select equipment, materials, and instructional media to meet learning objectives
d. Promote pedagogical and instructional design and support faculty in developing online (asynchronous and synchronous), hybrid, and web-enhanced courses
e. Develop training materials for IT training courses and tutorial training site
f. Consult and work with course program support teams to best effect implementation and design of instructional delivery program
g. Design and production of electronically deliverable, interactive tutorials and instructional materials to support faculty
h. Ability to work both independently and collaboratively in a rapidly changing environment with commitment to support service and teamwork.

II. Learning Management System and websites Design
a. Develop, create, and maintain selected University web sites including Blackboard and IT training sites
b. Provide start-up training for the implementation and continuation of web sites
c. Provide in-depth support and troubleshooting for Blackboard course management.
d. Assist faculty in the design of course-related web pages including standard html, forms, and scripts
i. Maintain html code for specified pages and sites; general troubleshooting with specific web issues
ii. Integrate pages with global, including scripts and style sheets
iii. Maintain HTML and XHTM code specific to mobile devices (application and browser capability)
e. Design new pages and sites as specified, within University guidelines and with departmental consultations
f. Maintain high readability across wide range of browsers and users consistent with ADA guidelines

III. User services activities
a. Consult on the uses of various software, web applications and office suite packages and graphic publications
b. Troubleshooting and general web and email support
c. Offer general support and software troubleshooting
d. Accessibility- check sites to comply with W3C and section 508 guidelines
e. Usability—check sites for usability standards adherence to the guidelines
f. Collaborates with faculty and colleagues in the creation of new courses or templates
g. Recommends the appropriate tools, media and teaching strategies to accomplish course goals and outcomes
h. Develops and delivers ongoing faculty training while staying within project timeline
i. Mentors faculty in the effective use of the online platform for delivery of online or hybrid instruction, flipped classrooms and pedagogy
j. Assesses and addresses the needs of faculty on a continuous basis to help improve the effectiveness of online or hybrid instruction or flipped classroom.

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