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Instructional Designer/Trainer | EPIC Certified

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Instructional Development Specialist

This is a 6 mos contract with possibility of extension and possibility of temp to perm.

Job Purpose:
The mission of the Care Delivery Informatics and Support Team is to equip our staff with the technology tools they need to improve quality, safety and accuracy to better provide perfect, flawless health care and total satisfaction to our customers and members. The department does this through diligent and conscientious attention to user needs, through partnerships with National and Epic Systems in the continued development and enhancement of the system, through partnerships in the Region with NWP, IT, and the Labor Management Partnership, and by applying medical informatics, systems, and project management expertise in improvement efforts across the Region.

The Care Delivery Informatics and Support Team supports the region’s key strategic initiatives by providing skill assessments and training/educational services to patient care and business process teams. This team plays an integral role in the facilitation, introduction, acceptance, integration, and effective use of technology tools and related new processes, work flows and new hire training.

This position is responsible for providing high quality educational materials, web based, instructor led, and hybrid for all levels of clinicians and staff using technology tools to provide patient care directly to our members.

The purpose of this job is to provide strategic guidance in all forms of content design and development, leveraging technology platforms and excellent and consistent creative interactive design and assist in the development of web-based training. Maintain and update the eLearning and Student Placement Services web page, Administer Web-Based Training (WBT) technologies, provide design and direction and support to ensure user-friendliness, easy accessibility, and up to date information. Administers and develops as needed regional on-line staff education programs, e.g.,Compliance training, Safety and Security, etc. Maintains and updates data to support on-line learning efforts.

Candidates must have either a bachelor degree or 6 years experience in a directly related field.

Top 3-5 Daily Responsibilities:
1. Functions in learning consulting capacity with business partner and end user groups to design and deploy the best training/education solution.
2. Uses skills and Epic Ambulatory-certified knowledge in building and programming data and scripts in the text-side of Epic
3. Evaluates training programs, makes updates and creates instructionally sound deliverables.
4. Develop web based training and/or instructor led training while open to hybrid options as well.

Top 3-5 Required Skills:
1. Instructional Development/Design Web based training development
2. Epic Proficiency or Certification

Desired Skills:
1. Learning consultancy expertise
2. Curriculum design and strategy

Soft Skills:
1. Team Player
2. Excellent communicator
3. Organizational awareness

Major Accountabilities:
• Develop, maintain, and manage the CDIS web sites, ensuring information on the site is accurate and accessible utilizing information design standards and easily and readily available to end users
• Manage the library of training resources, including job aids and recorded training, ensuring accuracy, accessibility and providing troubleshooting as needed.
• Trouble shoot problems associated with the web sites
• Promote use of the web site and the communication tools on the site to ensure that end users are getting the information they need to proficiently provide patient care
• Build and maintain custom database to meet needs of 10,000+ end users
• Management of data from training classes and proficiency efforts.
• Management of the self-assessment tools and data, providing prescriptions to user’s profile after the assessment is completed
• Produce regular reports on trends, progress, discoveries from the data and design and/or recommend remediation strategies.
• Instructional design & development experience with a concentration on simulation construction and applied learning strategies.
• Promote CDIS Technology training offerings to both regional and inter-regional audiences as appropriate
• Leverage learning technologies to ensure learning deliverables support CDIS learning strategy and end user needs while utilizing appropriate format and brand identity.
• Develops and produces course curriculum and related content and materials.
• Maximizes electronic learning support tools to support the CDIS learning strategy.
• Evaluates and identifies necessary improvements to existing training programs or curricula by other learning consultants.
• Provides expertise in the CDIS virtual training space
• Manage and maintain the CDIS web pages to ensure they accurately reflect the group’s products, services, and schedule of classes.
• Test, debug, and maintain existing Internet site. Partner with IT to troubleshoot websites, LMS, SharePoint and other ELearning systems related to issues and recommend enhancements based upon the user needs
• Act as the CDIS eLearning expert
• Functions in learning consulting capacity with business partner and end user groups. Stays with current trends in learning, training and development research including theory, new materials, methods and techniques.
• Coordinate with key business partners and colleagues to determine and create course locations, schedules, and course descriptions into CDIS website, database and LMS.
• Manage resources/materials/registrations for all educational offerings and events, including the delegation of these tasks to data entry personnel.
• Support business partners to conduct/evaluate educational needs assessment and program evaluations. Maintains continuous improvement processes at key intervals post instruction.

• Develop, maintain, and manage the CDIS web sites, ensuring information on the site is accurate and accessible utilizing information design standards. easily and readily available to end users
• Manage the library of training resources, including job aids and recorded training, ensuring accuracy, accessibility and providing troubleshooting as needed.
• Trouble shoot problems associated with the web sites
• Promote use of the web site and the communication tools on the site to ensure that end users are getting the information they need to proficiently provide patient care
• Build and maintain custom database to meet needs of 10,000+ end users
• Management of data from training classes and proficiency efforts.
• Management of the self-assessment tools and data, providing prescriptions to user’s profile after the assessment is completed. Produce regular reports on trends, progress, discoveries from the data and design and/or recommend remediation strategies.

• Build and maintain the training environments from which learners are taught how to use medical records system
• Uses skills and Epic Ambulatory-certified knowledge in building and programming data and scripts in the text-side of Epic
• Build “fake” training patients and medical scenarios into the training environment to meet the varying needs of end users in support of the 25 regular classes offered each month by training
• Provides access to the training build environment to all who need it.
• Replicates data such as patient, user, and provider records.
• Maintains user log on cards with assigned patients. Coordinates logons and patients with trainers to avoid training conflicts.
• Maintains a database of build processes, scripts, and build data
Acts as the backup for the CDIS Environments lead

Freedom to Act:
• Develop project plans and timelines to achieve specific initiative targets
• Work independently with managers and leaders throughout the organization as appropriate to develop and deliver assigned learning programs and courseware to meet established targets and timelines.
• Prioritize own work and support work of team members and support personnel in line with department goals and targets as appropriate
• Coordinate with other team members: Medical Operations, NW Permanente, Information Technology
• Use resources defined within department budgets
• Expected to make key decisions in instances of an emergent nature, within and outside the scope of training, to ensure that the customer is fully supported and clinical care is delivered in a safe and timely manner.

Major Challenges:
• Establish professional credibility with the customer base
• Manage and coordinate multiple and diverse projects and priorities simultaneously
• Respond to multiple training agendas and initiatives at the national and local level while always keeping a focus on customers and their core training needs
• Influence change through effective partnership and collaboration with disparate groups
• Navigate the complex IT infrastructures
• Work with management to ensure that clinicians and support staff use workflows and computer systems to optimize efficiency, improve member satisfaction and improve quality and safety of care
• Provide clinicians and support staff with the knowledge and tools necessary to be successful with all medical records computer systems
• Provide consistent and high-quality systems and tools training to all user audiences

Minimum Required Experience:
• Minimum six (6) years of experience working in web based training design, and written communications.
• Minimum four (4) years of experience with Web design.
• Minimum four (4) years of experience with web-based training.
• Minimum four (4) years of delivering instructor led training, presentations, and facilitation.
• Strong Instructional Design experience in a corporate web-based environment required.
• Experience with eLearning development tools.
• Experience with administering Learning Management Systems (LMSs).

Minimum Education
• Bachelor’s degree required, OR six (6) years of experience in a directly related field.
• Formal training or equivalent experience in web based training development.

Minimum Required Knowledge, Skills and Abilities (including equipment operation):

• Strong project management skills required.
• Must have the ability to meet critical deadlines.
• Requires significantly complex decision-making.
• Thorough knowledge of instructional design techniques and principles.
• Thorough understanding of the PC and Windows environment.
• Basic knowledge of HTML and information architecture.
• Basic knowledge of Dreamweaver, Photoshop, Illustrator, InDesign and Flash.
• Demonstrates customer-focused service skills.
• Solid design/page layout web based solutions.
• Mastery of instructional design principles, instructional writing, and evaluation.
• Mastery of current software application, e.g. Photoshop, Illustrator, Freehand, Dreamweaver, Macromedia Fireworks, and Flash.
• Problem identification and resolution skills.
• Graphic creation and manipulation.
• Competency in Web-based training authorware, e.g. Saba Publisher.
• Demonstrated consultation and influence skills.
• Proficient writing and grammar skills.

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