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Instructional Designer, EDU Team

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We have an exciting Instructional Designer opportunity at a Fortune 500 beauty company in downtown San Francisco!

JOB SUMMARY 
The Instructional Designer is responsible for developing innovative and engaging learning experiences to support overall 
store curriculum. This includes working collaboratively with SMEs and Development production teams to create learning 
content using adult learning principles and should incorporate mixed media and sound instructional design/development 
methodologies. The ideal candidate possesses a combination of creative instructional design skills and technical 
knowledge and is passionate about building best in class learning, implementing new technologies, in a fast-paced and 
constantly changing environment. 

 Education 
The investment in training and education for our employees is unparalleled in the retail industry—both in product 
knowledge and in career development. Our education department is integral to the success of the company because we 
strongly believe that investing in our employees as beauty experts is what sets us apart. From product 101 to application 
techniques to artistry and trend, the education department drives the training strategy and provides the tools for our store 
employees to be the most knowledgeable in the industry. 
Your role: 
The Instructional Designer is responsible for developing innovative and engaging learning experiences to support overall 
store curriculum. This includes working collaboratively with SMEs and Development production teams to create learning 
content using adult learning principles and should incorporate mixed media and sound instructional design/development 
methodologies. The ideal candidate possesses a combination of creative instructional design skills and technical 
knowledge and is passionate about building best in class learning, implementing new technologies, in a fast-paced and 
constantly changing environment.

You will also: 
• Design and develop blended learning curriculum, job aids, assessment tools, and facilitator guides that incorporate 
adult learning principles resulting in personalized and relevant content, knowledge retention, and applied skills that 
support the client experience 
• Conduct analysis to determine learning and performance objectives and scalable instructional strategies and 
solutions 
• Communication with SMEs and cross-functional teams to define deliverables, project framework, milestones, and 
content is clear and understandable to the entire production team and partners. 
• Coordinate, manage and execute all aspects of training development including storyboarding, building and revising 
training based on SME input. 
• Establish and maintain relationships with cross functional partners, identify SME needs, and streamline multiple 
content sources for cohesive storytelling and optimal learner retention. 
• Conduct tests to assess effectiveness of training solution 
• Ensure training content adheres to overall Education and Sephora strategy, as well as technical specifications and 
brand guidelines. 
• Serve as subject matter expert in development trends, training tools and platforms while continuously exploring 
new and innovative approaches 
• Communicate regularly with stakeholders proposing recommendations and innovative learning solutions to solve 
organization needs and advocate for the learner experience, and develop program updates accordingly
• Connect with EDU and Field partners to ensure the integration of relevant learning initiatives and follow-up 
activities to drive behavioral change within the organization 
• Manage contractors to support curriculum development, as needed. 


We’re excited about you if you have: 
• 4+ years instructional design experience focused on instructor-led, digital (i.e. eLearning, webinars, interactive 
pdfs etc) and blended learning. 
• Demonstrated expertise in effective Instructional Design methodologies to drive Education strategies; experience 
in curriculum development for retail, beauty or corporate environments, preferred 
• Proven ability to manage projects and partner with various levels in the organization 
• Proficiency in eLearning tools (Captivate 2017, Articulate 360, Camtasia etc), Responsive Design, Audio editing 
program (i.e. Audacity), and Learning Management Systems (i.e. Cornerstone) a plus 
• Intermediate to advanced skill in Adobe Create Cloud, Microsoft Office, HTML5 and CSS 
Experience with graphic design, video, micro-learning, responsive design, gamification, simulations, 
animation/motion graphics preferred 
• High-level attention to detail and accuracy in execution of work and tasks 
Ability to travel as required

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