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Instructional Designer

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Design, develop and launch training program(s) for business by using instructional design principles to produce a written Leader’s Guide, Student workbook, job aids and testing material.

As an Instructional Designer you will be responsible for close collaboration with subject matter experts, developing instructional material, coordinating educational content, and evaluating current content.

The candidate should have at least 3-6 years’ experience in designing sales and customer service training solutions. This role will be responsible for the entire instructional design process using the ADDIE model, and will work collaboratively with SMEs in designing and developing learning solutions for various audiences. Needs to produce curriculum that enables agents to: effectively close sales, upsell “attach” products, or support our customers The candidate will be part of a learning and development team supporting multiple global call centers, and assisting with incorporating business initiatives into training strategy. Some travel may be required.


• Use the ADDIE model for instructional design
• Use Innovative and immersive learning methodologies in curriculum design process
• Design/develop telesales material
• Design/develop customer support material
• Use adult learning theory in course/curriculum design
• Build and manage multiple partnerships and relationships
• Conduct training needs analysis to determine training objectives, instructional strategies, project scope
• Analyze metrics/KPIs to identify the root causes of the performance opportunities
• Ensure overall integrity of the design
• Develop Job Task Analysis
• Ability to learn multiple systems and processes quickly
• Communicate effectively with internal and external stakeholders
• Facilitate curriculum in a professional manner
• Demonstrate good judgment and proactive problem solving methods
• Demonstrate effective program management including, meeting deadlines, maintaining schedules, identifying and communicating risks early
• Experience with travel systems, travel industry a plus

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