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Instructional Designer

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This position’s primary responsibility will be for the Training Design and Development function supporting the businesses within Shared Services – Transactions, with an emphasis on our Commercial Payment Integrity solutions. Primary focus will be designing/ developing New Hire Systems and process training. See job description for more details.

Bachelor's Degree or equivalent / related experience

What software skills are needed –Intermediate + Microsoft Office (PPT, Word, Excel). Experience with Articulate suite and Captivate preferred. Must be technically oriented (they will be designing/developing systems training).

Standard business hours, office based

Works across multiple employee and leadership levels to ascertain training needs and ensure those needs are met
Designs, develops, and deploys New Hire, Systems, and Process courses and programs
Works hand in hand with Quality Assurance and Compliance / Quality Teams to identify ongoing training issues / opportunities within OSS - Claims
Leverages available technology and seeks out new technology to improve training processes
Uses continuous process improvement methodologies to improve business efficiencies within the design and development space of training function
Reviews training metrics and evaluation data to identify opportunities for improvement and to ensure training solutions are having the desired outcomes
Develops and maintains a collaborative work environment with peers and leadership teams
Creates automated processes to reduce expense and expand training footprint across SS - Serves as a catalyst for change - actively involved in process and organizational change


 Bachelor's Degree or equivalent / related experience
 5+ Years experience designing instructor-led training in a corporate environment
 5+ Years experience designing user guides, participant / facilitator guides, and job aids
 3+ Years experience using WebEx or comparable web delivery medium
 3+ Years experience designing computer-based training using Articulate, Storyline, Camtasia, Captivate, or Lectora
 Proven track record of utilizing adult learning principles to design effective, engaging and innovative learning solutions
 Experience in leading large-scale development of curriculum, including classroom, webinar, and computer based training modules

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