These job descriptions are examples. Looking for work?

Find JobsFind Jobs

Instructional Designer

0 people like this description

As an Instructional Designer you will be responsible for close collaboration with subject matter experts, developing instructional material, coordinating educational content, and evaluating current content. The candidate should have at least 3-6 years’ experience in designing sales and customer service training solutions. This role will be responsible for the entire instructional design process using the ADDIE model, and will work collaboratively with SMEs in designing and developing learning solutions for various audiences. Needs to produce curriculum that enables agents to: effectively close sales, upsell “attach” products, or support our customers.

The candidate will be part of a learning and development team supporting multiple global call centers, and assisting with incorporating business initiatives into training strategy. Some travel may be required.
Responsibilities:

Use the ADDIE model and innovative and immersive learning methodologies in curriculum design and development
Use adult learning theory in course/curriculum design
Conduct training needs analysis to determine training objectives, instructional strategies, project scope
Develop Job Task Analysis
Design/develop telesales and customer service materials
Build and manage multiple partnerships and relationships
Analyze quality and operations metrics/KPIs to identify the root causes of performance opportunities
Partner with Quality and Operations to monitor completion, comprehension, and retention of the content deployed to identify content effectiveness, as well as continuous improvement opportunities and lessons learned
Ensure overall integrity of the learning design and content
Learn multiple systems and processes quickly
Communicate effectively with internal and external stakeholders
Facilitate curriculum in a professional manner
Demonstrate good judgment and proactive problem solving methods
Demonstrate effective program management including, meeting deadlines, maintaining schedules, identifying and communicating risks early

Qualifications:
Knowledge of eLearning software such as Captivate, Storyline, Live Meeting, synchronous/asynchronous tools, Photoshop
Possess instructional design capabilities for both instructor-led and eLearning
3-6 years’ experience designing eLearning and instructor-led instructional materials for Call Center Sales and Service
Possess excellent grammar and writing proficiency
Must have strong organizational skill and some facilitation ability
Strong relationship-building skills are a must for building value with agents, team members, and internal stakeholders
Excellent interpersonal skills, especially written and oral communication skills
Demonstrated ability to apply principles of adult learning, and various instructional design approaches and processes to the learning content
Demonstrated ability to identify agent needs, analyze and logically organize complex information and transform that into professionally designed, engaging and effective training materials
Demonstrated ability to work on multiple, complex projects; strong project management; strong ability to multi-task and continually prioritize changing projects tasks/deliverables

Work Experience and Education Guidelines:
Bachelor’s Degree required
Prefer Advanced degree in Instructional Technology, Instruction Design or Performance Technology a plus
Fluency in one of the following languages preferred: Spanish, German, French, or Japanese.
Experience in the travel industry an asset
Core Competencies: Program Management, Technical / Job Competence, Problem Solving / Judgment, Planning, Customer Focus, Communication, Initiative

These job descriptions are examples. Looking for work?

Find JobsFind Jobs