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Instructional Designer

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Aquent is currently in search of an Instructional Designer for our Client in the Metro Detroit, MI area.  This full-time, on-site position is a long term contract opportunity!

Duties / Responsibilities:

- Create instructor guides and participant materials for new courses that includes easy to understand user documentation for the knowledge base 

- Observe, document and interview users in order to determine the most efficient processes, resources needed and methods for performing tasks and functions associated with work duties 

- Improve overall individual and group performance by analyzing / developing instructional solutions including process documentation, work instructions, classroom training, e-learning, and job aids

- Grasp complex technical concepts and make them easily understandable in text and pictures 

- Produce instructor guides and participant materials to support instruction, and use instructor guide standards that facilitate solid delivery of instruction

- Analyze, design and produce solutions that help our agents meet and exceed performance requirements and business goals using instructional design methodology such as ADDIE / SAM 

- Identify opportunities to improve end user performance through training and knowledge, including participating in calibrations and listening to live calls, shadowing, reviewing metrics and trends

- Lead training efforts and produce strategies to impact behavioral change, based on documented performance requirements or other metrics. 

- Solicit feedback from internal team relative to instructional standards and process documentation, and facilitate review meetings following pilots to determine needed changes to content


- Bachelor's degree required 

- 3-5 years of experience in Instructional Design, Web-Based, eLearning, ADDIE, SAM, Process Improvement

- Excellent written skills, as well as strong working knowledge of Microsoft Office 

- Ability to successfully complete a background and driving screen (company vehicle may be issued)

- Ability to travel both domestically and internationally (Canada) without restriction

​How To Apply:

+ Click apply at the bottom of this page

+ Email a resume to Mark at (be sure to include your portfolio, URL, or samples of your work, if applicable)

+ Check out all of our current job openings at

+ Treat yourself. You've just applied for one of the most awesome opportunities you've ever seen!

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