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Information Architect

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This would be an 8 week assignment with the possibility to extend.

* Passionately advocate on behalf of our customer, maintaining the highest level of understanding of current user needs.
* Analyze user interface problems and create on-brand interaction design solutions that bridge user and business goals.
* Create and maintain high quality project requirements, user personas, user journey maps, user stories, use cases, flow charts, wireframes and prototypes.
* Maintain the highest level of understanding of current site use cases and functionality.

Project Management and Collaboration:

* Lead project stakeholder meetings to determine business requirements, goals and subject matter expert insights.
* Provide evaluation and key decision-making of project priorities and release schedules.

Competitive Analysis and User Research:

* Possess knowledge of user research methods and demonstrated ability to synthesize findings into actionable plans.
* Conduct competitive benchmarking and feature trend analysis.
* Conduct heuristic evaluations of Staples Advantage and competitive website(s).
* Initiate, define, oversee and conduct customer research programs (generative and evaluative, qualitative and quantitative, heuristic and competitive) using a variety of methods, and partnering effectively with third-party providers for qualitative or quantitative research, as needed.
* Evaluate third-party user research vendors and resources.
Discipline Expertise:

* Possess advanced knowledge of user interface design patterns and standard user-centered design methodologies across multiple platforms (web, mobile, apps).
* Define quantitative/qualitative measures for customer satisfaction; set annual goals, and monitor and track progress toward these goals.
* Drive continuous process improvement of the user experience architecture/interaction design discipline to “best in class”.

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