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Implementation Project Manager

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Our client is looking for creative problem solvers with a passion for innovation to join our team and revolutionize the way the world does business.

Primary Responsibilities:
• Manage client relationships through the implementation/delivery process to deliver on desired outcomes for clients on the Unified Single Platform (USP).
• Coordinate resources in various departments (if applicable), schedule, install, test and deliver contracted products within scheduled timelines with a high degree of quality and customer satisfaction.
• Through all, the Project Manager has a deep understanding of how interfaces will affect outcomes, and consults client through best practices to achieve outcomes. This includes a combination of following established procedures, and defining new procedures based on both internal and external inputs.
• Receive work assignments in conjunction with the USP Migration activities. Work with the customer to define outcomes based on client inputs and internal support teams and documents.
• Provide project status as required and follow-through to meet desire customer outcomes.
• Consult clients on best practices for products as they apply to their client and/or outcomes and the products that are implemented as part of the project.
• Prioritize work to support internal teams to complete setup and resolve any technical issues to ensure successful conversions and implementations.
• Will be required to support conversion and merger projects during non-business hours or week-ends.
• Build strong, trusting relationships with financial institution management
• Thoroughly plan and scope projects developing business cases as necessary
• Drive complex projects where little or no precedent may exist, requiring engagement with and accountability to business & functional group leaders
• Drive multiple projects, often with non-aligned schedules and deliverables to completion
• Ensure that each project delivers on time with high quality, ultimately driving high customer satisfaction
• Continually look for opportunities to improve current processes and approaches and drive the implementation of these changes
• Anticipate, proactively identify, document and manage key project risks and resource constraints. Propose appropriate mitigation and contingency plans across multiple projects.

Qualifications:
• A minimum of 2-3 years of project management or professional services experience, with software delivery or client facing experience.
• Experience in managing software deployments, conversions or clients facing projects.
• Experience in the use of structured project management methodologies.
• Financial services industry experience, client facing is strongly preferred.
• Customer relationship management experience – direct interaction with customer for whom projects are being managed
• Excellent verbal and written communication skills.
• Excellent interpersonal and leadership skills.
• Excellent organizational and planning skills.
• Excellent multi-tasking skills.

Skills MUST have: Customer facing, technical, financial institution project management

Skills NICE to have: Software product conversions or software project delivery or professional service skills

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