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Implementation Project Manager

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Our top education client located in Chandler, AZ is looking to hire a contract worker beginning immediately for a duration of approximately 4-6 months to lead the creation, or review, of documentation procedures across end-to-end processes. This Project Manager will be responsible for operational practices and procedures of the organization within non-manufacturing environments. May be responsible for more than one operations department. Coordinates the day-to-day workflow in and out of the area to meet schedules and staffing. Ensures employee conformance to established practices and proper training of staff. Develops methods to measure department performance and ensures that development/improvement programs are in place where necessary.

The job responsibilities include:
Work side-by-side with current staff to understand existing processes for device fulfillment (preparing and distributing mobile devices with digital curriculum to sales reps and customers for sales purposes)
Obtain working knowledge of end-to-end fulfillment processes so that existing documentation can be modified as necessary and needed documentation can be created
Document end-to-end processes of device fulfillment from field request; to device configuration; to shipment and return
Understand and illustrate iPad and tablet content loading process (side loading) on iPads and tablets for training purposes
Navigate customer learning software on iPads and tablets and document access steps
Understand purpose and requirements of automated system to make requests and check mobile devices in and out of fullfillment center, and document process for users
Review and consolidate existing datasheets from multiple divisions and timelines into manageable, scalable, documentation
Create workflow documents and project plans to define end-to-end procedures for multiple fulfillment scenarios
Understand the scope of large projects, extract relevant details, and clearly illustrate phases and steps
Determine best tools for illustrating processes and create clear, concise, demonstrative documents Understand needs and perspective of employees relying on the documentation to perform fulfillment tasks as well as customer-facing employees who are impacted by outcomes of processes in documentation
Understand the experience of customers using devices distributed from the Fulfillment Center
Communicate clearly and inquire with appropriate teams to gain all knowledge necessary to complete documentation
Utilize or acquire technical skills to review processes for accuracy

Required Skills:
Ability to create and effectively manage project plans
Excellent computer skills and particularly proficient in Excel
Ability to deconstruct processes into individual tasks Ability to synthesize data and extract relevant data
Ability to design graphic documents
Demonstrated proficient use of mobile devices (iPad, tablets)
Understanding of mobile device apps and app certification, a plus
Ability to communicate effectively, concisely, and timely Attention to detail Background in customer experience (experience working with school districts a plus)
Must be diligent and persistent in seeking answers or resolving an issue
Superb organizational skills
Demonstrated skills of efficiency in the workplace (i.e.,managing multiple projects simultaneously)

If interested please apply and include your updated resume and a paragraph on why you would be a good fit.

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