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Implementation Analyst

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Our client company is one of the world’s largest payment technology companies, connecting financial institutions, merchants and governments around the world with credit, debit and prepaid products. They are in search for an Implementation Analyst for a long term contract role.

Location: Toronto
Length: 12 month term with possible extension and will include full benefits.

The Implementation Analyst manages the efforts of technical and business resources required to implement new and add on products and services. The analyst is responsible for gathering and documenting project requirements while providing client consultative guidance regulations, features and functionality. The individual will be involved in managing efforts by client and third-party software providers.

Principle Responsibilities
•Manage multiple and concurrent Implementation Services projects in Canada to assure that all Product and Sales goals are supported in a cost effective, timely manner, with a resulting high level of client satisfaction.
•Define scope, develop project plans and identify project team resource requirements. Establish project milestones, dates, deliverables and contingencies.
•Recognize unique client requirements or special project considerations and work with project resources to resolve issues and mitigate risk.
•Analysis of Client portfolios, operational infrastructures and processes in conjunction with implementation projects.
•Manage efforts by technical and business resources as well as client and third party resources and other project managers.
•Coordinate efforts of other technical resources, ensure required project documentation is completed and maintain for historical records and auditing purposes.
•With the assistance of line management, negotiate with line management, department and division heads to secure resources required to complete projects.
•Track and manage all internal and external issues to resolution.
•Accountable for ensuring that projects are delivered according to agreed upon practices, on-time and on-budget.
•Assists in rollout of new or enhanced product offerings to the Canadian clients.
•Develops relationships with, leverages and effectively manages the project resources within each Client Support Services functional group.
•Adoption of best practices in project management processes and procedures.
•Error free implementation of client change requests, systems & projects.
•Recommend solutions, including system changes, to help clients achieve their business objectives.
•Responsible for recommending opportunities for continuous process improvement for implementation of products/services, resulting in shorter cycle times, improved efficiency, reduced costs and increased customer satisfaction.
•Maintain effective working relationships with project resource teams.

Qualifications:
•Functional experience in bankcard operations, supporting complex clients and/or services.
•Brings an in depth knowledge of best practice project management methods and tools (PMI certification a definite plus), and demonstrable success in applying same to the successful completion of complex implementation projects spanning multiple internal departments and external organizations, and 3 to 6 months in duration.
•Understands telecommunications transport and network engineering concepts well enough to explain options to clients, gather their connectivity requirements, and provide first level troubleshooting of connectivity issues.

Years of Experience
•3-5 years directly related experience.

Education (required)
•Bachelor’s degree or equivalent Education (preferred).
•PMI certification a definite plus Technical.
•Excellent knowledge of products and services in the Card industry (Card Technology, Chip Cards, ATM Services, Merchant Services, Cash Products, etc.) detailed enough to provide consultative support to clients on their options and outcomes.
•Excellent knowledge of Operating Regulations.
•Good working knowledge of the banking Industry; including client back office processes and procedures.
•Keeps current with company, competitor and industry best practices.

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