Ensures internal and external customer satisfaction with product imagery by communicating with teams (for example, Merchandising, Item Setup) and vendors to clarify business needs (for example, product samples, digital product imagery content); providing daily image reports to cross-functional teams; maintaining Site Marketing assets; staying up-to-date on style guides and site standards; tracking and ensuring fulfillment of imagery requests; and ensuring project deliverables are achieved according to service level agreements (SLAs).
Leads image processing by developing and implementing Adobe Photoshop actions and scripts; performing post-production product image retouching (for example, color consistency, lighting and shadowing, orientation); cropping and resizing image files; and applying marketing messaging to product imagery.
Leads the quality assurance process for product imagery by ensuring images are delivered to the image staging server; ensuring images meet or exceed imagery brand standards and site requirement ratings; identifying and troubleshooting imagery issues; recommending resolutions to management for approval; and implementing corrective actions.
Ensures maintenance of Image Production workflow tools (for example, content management system, automation, tracking) by ensuring digital images travel through appropriate channels (for example, local directories, automation servers, final staging servers, archives) throughout the image life-cycle; and tracking images to ensure they are loaded to the site according to project plans.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
Customer/Member Centered: Meet Internal and External Customer/Member Needs - Identifies the requirements, expectations, and needs of customers/members. Supports and aligns with initiatives, goals, and actions focused on improving customer/member service. Addresses the concerns and issues of internal and external customers/members. Uses customer/member data, analyses, and insights to improve customer/member-related decisions.
Judgment: Demonstrate Professional Judgment - Researches and integrates relevant information and data, and uses expertise to make recommendations or decisions. Identifies and applies sound, fact-based criteria in setting priorities and making decisions. Uses business measures and analyses to identify improvement opportunities. Probes and looks beyond symptoms to determine the root causes of problems and identify possible solutions.
Execution and Results: Focus on Execution and Results - Aligns and pursues work activities to achieve the mission and business priorities of the organization. Shares information, practices, and resources across functions, organizations, and locations to improve performance. Effectively uses existing processes and tools to achieve performance objectives. Uses and explains major process steps to manage time, resources, and challenges to meet goals.
Planning and Improvement: Plan for and Improve Performance - Develops and implements plans, practices, and processes to better achieve organizational goals. Develops contingency plans to manage or eliminate potential problems. Identifies and recommends ways to continually improve and streamline processes and practices.
• Bachelor’s degree in Photography, Art, or related field and 1 year experience in photo and image production or related field OR 3 years experience in photo and image production or related field.
• 3 years experience in digital imagery post-production.
• 2 years experience in professional photography.
• 2 years experience working on cross-functional teams.
• 3 years experience working with content management systems and workflow tools.
• 2 years experience in retail marketing, merchandising, or related field.
• 3 years experience working with Adobe Creative Suite.
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