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IT Web Application/CRM Manager

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Vitamin T is currently in search of a IT Web Application/CRM Manager for our client in Metro Detroit. This is a long term opportunity!

Summary/Position Overview: The IT Web Application Manager will work within the Information Systems organization and is responsible for managing the relationship between our Marketing and Sales business, and our IT Development teams. This role is a combination of business relationship management and IT project management. The IT Web Application Manager’s primary goal is to be the liaison between our Marketing partners and IT Delivery teams, leading the efforts to implement technical solutions to satisfy the changing needs of Marketing and Sales. They will partner with the CRM Manager to help drive customer loyalty and increase lifetime value, and be a thought leader on marketing technologies across all digital channels.
Primary Responsibilities
Strategy & Planning
• Provide thought leadership related to technologies and leading edge digital marketing strategies.
• Project Management and/or Scrum Master Responsibilities over the IT Delivery team.
• Assist in the creation of long-term strategic goals for achieving and maintaining high data quality in conjunction with users, department managers, clients, and other key stakeholders.
• Develop, implement, and maintain policies, procedures, and associated plans for application software administration and appropriate use.
• Partner with the Marketing and Sales department management team to develop and maintain a product backlog for all application and Marketing initiatives, including ROI assessments and value assessments.
• Partner with the Marketing CRM team to develop and maintain a product backlog for all application and CRM Marketing initiatives, including ROI assessments and value assessments.
• Gather, analyze, and define end user requirements for web application data access and usability in accordance with business objectives.
• Ensure that web applications meet corporate objectives, fulfill end-user requirements, and identify and resolve business requirements issues.
• Collaborate with UX and UI experts to design intuitive experiences for our channel partners.
• Negotiate contracts and liaise with web application software supplier for prompt rectification of any problems or emergencies.
• Conduct research and make recommendations on new and emerging web technologies that can be leveraged through existing investments.
• Liaise with IT Delivery to assist with quality assurance, program logic, and data processing.
• Manage the queue of change requests for legacy application changes, and develop a roadmap to migrate to the new SAP based systems.

Job Requirements, Experience and Skills:
• PMP Certification preferred
• Must have either a Bachelor’s degree in Information Management, with strong experience in web application development and Marketing, or a Bachelor’s degree in Marketing and/or Statistics, with strong technical experience.
• 5 years experience in web application development and Sales / Digital Marketing initiatives.
• 3 years leading teams to implement technical Digital Sales / Marketing initiatives.
• 3 years of project management and/or scrum master experience.
• Experience with Hybris and/or Adobe AEM experience preferred.
• Solid understanding digital marketing concepts and implementations.
• Excellent verbal and written communication skills; persuasive in presenting complex data and concepts to groups.
• Strong customer-service orientation.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to conduct research into application issues and products.
• Highly self-motivated and directed, with keen attention to detail.
• Able to prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Familiar with data mining techniques and make recommendations on technologies related to data mining.
• Some travel may be required for the purpose of offsite software installation, training, configuration, and so on.


How to apply:
+ Click apply at the bottom of this page
+ Email a resume to Brandon at barchambault@vitamintalent.com (be sure to include your portfolio, a link to them, or samples of your work, if applicable)
+ Treat yourself. You've just applied for one of the most awesome opportunities you've ever seen!

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