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IT Technical Writer

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Seeking a Technical Writer to produce high-quality documentation that contributes to the overall success of Connectivity Services. You will join a team of talented writers who work collaboratively with engineers, service managers, and project managers to present the Connectivity Services to the international Company community.

Responsibilities:

Work with local and international teams to obtain an in-depth understanding of the services and documentation requirements
Analyze existing and potential content, focusing on re8se and single-sourcing opportunities
Create and maintain the information architecture
Produce high-quality documentation that meets applicable standards
Produce appropriate documentation for the intended audience
Write easy-to-use Work Instructions
Create Standard Operating Procedures
Create document templates for Project Managers
Participate in document peer reviews
Provide editorial and feedback expertise to engineers-prepared documents

Skills:
Proven working experience in technical writing of Work Instructions Standard Operating Procedures in an IT environment
Ability to deliver high quality documentation paying attention to detail
Ability to quickly grasp complex concepts and make them easier to understand in text and graphics
Excellent written skills in English
Strong working knowledge of Microsoft Office Suite, including: Word, Excel, Outlook, Power Point, Visio, and Share Point
Basic Familiarity with network services and software development
3-5 years' experience in technical documentation

Keywords:
Education:
SharePoint 2013 experience
InfoPath form creation experience
InfoPath and SharePoint 2010 & SharePoint 2013 integration experience
SharePoint creation experience
Excel spreadsheet manipulation experience (including formatting and formulas)
Microsoft Project
Remedy on Demand knowledge
NNMi, Tipping Point, other monitoring tools experience
Access & Role Management Knowledge
Documentation hyperlinking experience
Visio Network Diagramming

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