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IT Analyst I

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To provide Manufacturing Plants with the best IT solutions that are available to meet the Plant’s needs – including PC’s, laptops, RF equipment and any and all networking solutions. Once in place, these solutions must be maintained on a 24/7/365 basis – including both the hardware and software side. All solutions should meet corporate approval or have an approved variance. The job requires working closely with employees and management within the Plant, as well as outside vendors, suppliers, Division, and Corporate personnel. Dedication to our users, as well as communication and a commitment to cost savings are key factors that must be considered to accomplish the job. Position will be stationed in Fresno, however, some travel may be required in Northern California.

General Responsibilities:
• Problem Resolution – Hardware/Software, network (wiring), users
• Plant projects – Review IT involvement, work with Engineers/Vendors
• LAN Tasks – Logs, File Permission, Printers, Backups, AS/400 issues
• Inventory/Procurement – Updates, Rollovers, shipment of old equipment
• Corporate/Division time – Requests, follow-ups, gathering of information
• Maintain records of all hardware and their status
Primary Responsibilities:
• Install, modify, and repair computer hardware and software
• Install and configure computers and other peripherals for users
• Support LANs/WANs, and resolve technical problems when presented
• Install and support network hardware and software
• Evaluate and maintain system performance
• Support user needs. Provide technical assistance and support for queries and issues related to computer systems, software and hardware.
• Determine network and system requirements as needed
• Maintain integrity of the network, server deployment and security
• Maintain network facilities for individual machines, such as drivers and settings of personal computers as well as printers
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, smart phones, software deployment, security updates and patches.
• Clean up and maintain in good working conditions all hardware, including keyboards, PC’s, printers and other hardware on plant floor
• Maintain , support and troubleshoot RF equipment, including, but not limited to, hand held scanners, Thors and RF access points
• Maintain communication with corporate IT (Service One)
• Trouble shoot and repair tech related hardware
• Trouble shoot intranet in facility
• Understand functionality of JD Edwards

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