Nested within the Industrial Design team, the Human Factors (HF) practice aims to provide hands-on research insights that directly impact design decisions and strategic planning. Their focus is to make sure portfolio products fit into people’s lifestyle by being intuitive, purposeful and comfortable to use.
They are passionate about finding out how users understand, wear, store, share, integrate the most indispensable objects in their life. In addition to looking at user research through a physical lense (ergonomics/ human factors, anthropometry, biomechanics), they also strive to learn everything they can about users’ goals and needs, attitudes and emotions to help define the products and experiences they create. HF is one of the critical driving forces behind gathering these insights and then using them to inspire and inform design. They collaborate closely with Design, Engineering and Product Management to create innovative, usable, great-looking products that people love to use.
As a skilled, experienced and empathetic HF Researcher, you'll have the opportunity to support our practice in developing innovative, user-friendly, best-in-class products. You are a human factors expert with excellent communication skills. You are diligent, detail-oriented and can work independently. You may also be asked provide guidance to more junior research assistants when needed.
The top characteristics we are looking for are:
1) experience in physical HF/ ergonomics
2) on hardware products such as hand-held & wearables
3) thoroughly proficient in qualitative methods and a basic understanding of quantitative techniques and statistics
4) B.A. in Industrial Design / Mechanical Engineering or familiarity working with core-team members in these fields.
Conduct literature reviews.
Run competitive analyses.
Design, run and interpret qualitative and quantitative user studies.
Create study plans for HF & ergonomics/UX/UI/usability studies, Out Of the Box Experience (OOBE) studies and early exploration contextual studies in the field.
Prepare user testing activities (ex. create screener, recruit participants, lab setup, coordinate support materials, etc.)
Run user research sessions in lab or in the field.
Convey findings and formulate recommendations with a strong point of view.
Establish rapport with stakeholders, understand their requests and present research findings that address their questions.
Collaborate with other researchers on reviewing study plans, suggesting methodologies, assisting with data analysis.
M.A./M.S. or PhD in Human Factors (preferred), Cognitive Psychology, HCI/Computer Science, Anthropology or other field emphasizing human behavior. B.A./B.S. in Industrial/ Product Design or Mechanical Engineering welcome.
5-7 years of experience conducting user research.
Minimum 3 years of work experience with hardware and/ or wearables.
Experience converting research findings into actionable insights for product design.
Strong understanding of strengths and shortcomings of different qualitative and experimental research methods, including when and how to apply them during each product development phase.
Solid working knowledge of statistics (SQL, SPSS or other statistical packages) and the principles of experimental design.
Excellent observational, interpersonal, oral and written communication, and collaboration skills.
Can work independently and prioritize time between multiple projects, and be flexible by adapting to changing schedules and different projects.
Familiarity with basic graphic and video editing tools preferred.
Ability to understand the strategic impact and how to maintain best practices.
Ability to anticipate needs of team and escalate them to manager.
Ability to provide guidance to more junior RAs when needed.
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