Hotel Content Editor

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Working with a team that creates and maintains specific content information for a number of brands on a variety of websites, write descriptions, moderate text submissions, and resolve change requests.

General Responsibilities:


• Write, edit, and load content, while adhering to in-house style guidelines.

• Inspires customers to book by enhancing higher-revenue properties with more descriptive and creative text.

• Address update requests, clarifying details when necessary; and make comprehensive changes to reflect consistent information

across the description.

• Create the optimum guest experience and reduce guest-service issues by writing promotions and room rate plans, and carefully

determining appropriateness of offers and the need for additional details.

• Provide excellent customer service by responding in a timely, professional manner upon completion of content requests; and

explaining why all or part of the request could not be fulfilled, when necessary.

• Based on strict adherence to guidelines, determine acceptance of content submitted by suppliers and moderate, as appropriate.

• Proactively help to improve processes, implement projects, create documentation, and incorporate perspective to ensure a comprehensive job is done.

• Cross-train by working on writing and/or editing creative content and loading of rates.

• Assist in meeting overarching content goals by handling other writing, editing, and project tasks, as assigned .


Requirements:

• Significant formal education in a related area of study, a plus.

• 3 years of relevant experience.