These job descriptions are examples. Looking for work?

Find JobsFind Jobs

Helpdesk Technician

0 people like this description

Contract opportunity with Fortune 500 Wearable Camera company!

Description:This position is responsible for providing exceptional service to end users achieving service level objectives for responding and resolving requests. In addition, this role will work with the purchasing department and other IT team members to ensure consumables are in stock at all times. This is a great opportunity to work closely with IT Management to ensure conformance to defined standards and principles in an environment comprised of a mix of Mac and PC-based systems. The ideal candidate will have exceptional communication skills and expertise in PC and handheld operating systems hardware and software.

Responsibilities
Provide exceptional service to Mac and PC users achieving service level objectives for responding to and resolving requests
Install and configure Mac and PC hardware, software and peripherals
Install and configure telephony devices such as phones and video conferencing equipment
Complete Mac and PC hardware maintenance and basic repairs
Resolve Mac and PC hardware and software problems
Build and maintain user accounts in the portfolio of applications
Initiate improvements to raise the quality and efficiency of service to end users
Assist with documenting processes and procedures
Track software licenses to assure complete compliance with software license requirements
Escalate problems to next level of support when necessary
Relay root cause findings to other IT members when appropriate
Assist with special projects

Requirements:
3+ years of related work experience
Expert in PC and handheld operating systems hardware and software (Windows and Mac)
Excellent oral and written communication skills
Experience supporting computers in a networked environment
Functional knowledge of wiring/cabling standards for telecommunications equipment
Functional knowledge of Microsoft Office products
Functional knowledge of Adobe products
Basic understanding of networking topologies and protocols
Ability to manage and prioritize tasks
Self-directed, able to work with minimal supervision
Able to lift 50+ lbs.
Available for on-call support
Preferences
MCSE or similar education
Experience with video conferencing and/or AV systems
Deep knowledge of one or more operating systems
Experience with media production

These job descriptions are examples. Looking for work?

Find JobsFind Jobs