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Head of Creative services

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Working within our clients Weybridge office you will be heading up the Creative Services Team where we produce cutting-edge design and development for a rich array of clients. Our agency-style approach and best practice guidance ensures our clients are leading the way with their email marketing, online presence, and customer journeys. We provide a range of bespoke technical training days, user experience workshops, creative critique programmes, as well as additional creative services, including photography, video, copywriting, and graphic design.

The role

You will head-up Creative Services, leading teams of developers and designers in their production of web and email campaigns. You’ll drive innovation in the email marketing space, utilising the latest trends and technologies, such as kinetic email, embedded video, and animation. You will integrate with other teams and business units to unify projects and ensure our clients receive a great finished product. You will be comfortable client-side, pitching and presenting new ideas, discussing briefs, and leading usability workshops. You will also have a firm grasp on reporting and analytics, working closely with senior management on performance, quality, and revenue metrics.

Essential duties and responsibilities

Provide creative direction by working with Creative Specialists on design projects
Lead on-site and off-site usability, customer experience, and eye-tracking projects
Promote a culture of quality, following QA procedures and email best practice
Work closely with the Creative Studio Manager to allocate jobs and monitor workflow
Report regularly to the Operations Director and Finance Director on performance
Represent Creative Services at internal and external meetings
Routinely optimise internal processes

3. KNOWLEDGE, EXPERIENCE & QUALIFICATIONS

Great understanding of email marketing
Strong experience in design and layout
Fluent in responsive HTML and CSS
Firm understanding of UX principles
Comfortable using Photoshop, Dreamweaver & InDesign
Influential leadership skills

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