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HR Benefits Coordinator

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The Benefits Coordinator will administer assigned benefit programs and provide customer service to employees, retirees, and HR representatives with questions or issues regarding benefit plans. This person will be responsible for following company guidelines, while providing prompt and professional, assistance to customers.

Primary Accountabilities:
* Research and resolve tier II escalations received through emails, and/or phone calls in a timely manner.
* Maintain data accuracy Support initiatives to improve the customer experience across Total Rewards and HR Operations.
* Reconcile error/fall out reports prior to the next file generation to ensure controls are followed and reported.
* Interface with vendors on service, compliance issues, plan interpretation and legal requirements.
* Participate in scheduled vendor meetings and ensure that follow-up items are completed
* Support the annual open enrollment process.
* Function as a point of contact for issues concerning H&W, retirement and vendor issues.
* Deliver effective, responsive, and accurate answers to the employees and retirees.

Job Requirements:
* Associates Degree (HR, business management, or related field) is preferred with a minimum of 3 years of benefits administration experience
* Experience with HR systems required, Workday preferred
* MS Office (Excel, PowerPoint, Visio, etc.) skills are required
* Ability to identify root cause and recommend solutions to prevent reoccurrence
* Confidentiality is a must
* Exceptional customer service experience and background
* Strong communications skills are required
* Effective team player with a strong team spirit and enthusiasm

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