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Global UX Content Writer

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We are seeking a UX Content Writer who is passionate about shaping great customer experiences through words and design.

If you’re a UX Content Writer who thinks holistically about user experience, who asks the tough questions, and who advocates for the customer, we want you on our team.

You’re a content strategist who can:

• Strategize and write content for web and mobile (interaction flows, education, demos, videos).

• Collaborate with user interface designers, visual designers, and product teams to brainstorm and deliver solutions for our customers.

• Write for a variety of scenarios, from labels to transactional content to value props.

• Synthesize global product requirements into a clear, compelling story that brings our products to life.

• Uphold and help us evolve content standards and voice and tone.

• Work well in Agile/Lean UX, remote, and cross-functional environments.

• Execute project work quickly and efficiently.

• Use data and research to evaluate your content’s impact and push for continuous improvement that shows real business results.

• Present and defend your work not just within your Lean UX team, but also to developers, product owners, and other groups.

Job Requirements

• Excellent, highly creative communication and critical-thinking skills.

• At least 3 years of experience writing web and mobile content.

• Ability to conceptualize and write effectively with minimal direction.

• Ability to collaborate effectively in cross-functional design and product teams.

• Ability to manage multiple projects in a fast-paced environment.

• Experience in B2B or B2C e-commerce, financial services, payments, or retail industries.

• Experience in Agile or Lean UX environment a plus.

• Professionalism in all aspects of daily work.

• Experience with branding and writing both marketing and interaction content a plus.

Education: Bachelor’s Degree or Equivalent in English, Journalism, Communications, Marketing, HCI, or related field

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