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Global Operations Senior Mgr Change Mgmt & Communication

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The Senior Manager, Change Management & Communications position is responsible for working within Global Operations to support the “people side” of initiatives impacting our hotels and their guests. Primary responsibilities include developing and delivering change management and communications to support client’s hotel operations, inclusive of all lodging segments and brands and across all continent divisions. Projects that this role will support include, but are not limited to, initiatives directly impacting hotels and hotel associates.



The role is global in nature and will be responsible for the development and execution of the change strategy and communication approach for one or more projects for which they are assigned at a time. The role will work closely with other cross-functional leads as required (e.g., Project Manager, Implementation Manager, Business Lead, iT Lead, etc.). Project work consists of developing and deploying change management and communication programs through practical application of change management knowledge, technical capabilities, and interpersonal skills; communication strategies, messaging, tactics, channels, and tools; and learning tools and techniques to successfully achieve milestones and objectives of the project.


In addition to project work, the role will contribute to change adoption best practices and resources shared with the Project Services and Global Operations teams. The role will also support the internal change management and communication needs of the Project Services team and Global Operations department.


The position should have a consultative skill set and approach to problem solving, as well as a flexible and collaborative working style. The resource should be comfortable leveraging standard tools and best practices from prior experience to best meet project needs. The work involves a high degree of new product development (i.e., beta and pilot testing) and operations projects that require the individual to be highly adaptable to change, work within tight timelines, and manage multiple priorities.

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