My client is a large IT company based in the US who have offices across London. This is a brilliant company to have on your profile and is well known to have a culture of putting its employees first.
The Shopping Technical Specialist team provides deep and specialized technical implementation support large e-commerce customers. The team consists of sharp, analytical minds who enjoy solving complex strategic, operational and technical challenges.
As a Technical Specialist, you bring a proven track record of analytical problem-solving, ability to absorb complex technical concepts and communicate them to both technical and non-technical audiences alike. You help maintain the success of our largest customers by leveraging your expertise to help implement a very complex product ensuring high rates of product availability, preventing downtime and offering optimisation advice with Sales to maximise ROI. Shopping is a huge growth area and your work will directly influence the success of our clients.
You have both the ability to interact with product & operations teams, as well as excellent client relationship-building and communication skills. In addition to supporting large clients, you will also be building robust processes, systems, tools and documentation to ensure such cutting-edge products can eventually be serviced by generalists. You are also someone who can identify opportunities for increased efficiencies and can work with a cross-functional team to continuously improve our products and operations. Ideally you're already familiar with online advertising and have experience working within the industry.
*BS/BA degree with a strong academic record or equivalent practical experience
*Expert level knowledge of Google Shopping, Adwords, digital tracking, digital analytics and/or digital optimization solutions eg. Google Analytics, GTM or similar analytics solution
*Experience working with and managing external partners/customers of all levels; ability to absorb complex technical concepts and communicate them to a non-technical audience effectively
*Ability to speak in English fluently and idiomatically (an additional European language is also highly valued)
*Strong communication, consulting and project management skills with a proven track record in project delivery
*Maximize revenue by ensuring high adoption/usage of Shopping Ads products in the market. Be the primary day-to-day technical contact for clients, providing prompt, professional consultative support and service to ensure a high level of customer satisfaction.
*Advocate new product features and assist clients in the adoption of new products via upgrades and migrations to help them build long-term success. Provide documentation and technical guidance to ensure the technical success of clients’ integrations. Perform implementation reviews, and analyze/optimize client product mix to ensure their success.
*Improve product offerings by providing client feedback on features to product managers and engineers. Review current processes and design/develop tools, processes, workflows to increase team productivity/efficiency.
*Lead product launches (post-beta) in region including training for cross-functional teams where needed. Partner with Sales and client facing teams to scope and collect client requirements, provide guidance on best practices, and apply technology and product knowledge to address customer's business and technology needs
*Collaborate with internal and external technical and developer teams to drive communication, prioritization, analysis, and resolution of customer challenges and issues. Participate in the analysis and research for complex technical issues and work with senior product escalation teams. Maintain industry, product, and customer knowledge to provide successful ad management operational and technical consultation. Lead or contribute to projects that increase operational efficiency by developing internal and external tools.