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Game Team Operations Administrator

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The Programming team is responsible for programming content and producing experiences for the Console Game dashboards across the world, ensuring user experience meets the highest bar for quality, consistency and accuracy.

We regularly look into what is working well, what’s not working well and why, and how we’re managing the user experience through balanced and relevant programming. Our ultimate goal is to earn fans and delight customers around the world every single day.

We are seeking an Assistant Operations Manager to support planning and executing operational work required by the team who publishes content for Gaming Consoles.

Key responsibilities include:
- - Coordinate projects with other Programming teams, e.g. Design, Dev, Business Analytics & Insights, Operations and many more, adhering to their SLAs, policies and procedures;
- - Maintain tools and process documentation;
- - Prepare and maintain weekly updates to stakeholders on status of tasks and projects;
- - Analyze and report on issues to optimize processes;
- - Build up an intimate knowledge of our tools, processes and overall business needs;
- - Use the above to contribute to efficiencies, troubleshoot problems and prioritize actions to bring resolution.
The successful candidate:
- - Has experience working in web or digital content publishing while collaborating with design and development teams;
- - Has demonstrated ability to translate potentially complex projects into an efficient plan with dates, milestones, goals and KPIs;
- - Has experience helping to resolve conflicting interests and address issues within tight timescales;
- - Is a self-starter who is comfortable working in a highly ambiguous environment with changing requirements and quick turn-around times;
- - Can collaborate with internal stakeholders to maximize impact of projects;
- - Is able to define success of goals and objectives using specific KPIs;
- - Has a collaborative, determined and creative problem-solving mindset;
- - Has exceptional copywriting, proofreading and editing skills with strong attention to detail;
- - Has extensive knowledge of working with content management systems , MS Office products, SharePoint, VSO or other project tracking software;

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