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Front End Developer (Sales Engineer)

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Our NYC based media client is looking for a Technical Services & Sales Engineer to jump on board their rapidly growing team to help support their cutting edge advertising platform for global sales and service organizations.

The responsibilities for the successful candidate will include, but not be limited to:

Providing training and technical advice to clients.

Developing bespoke implementations for advertising campaigns.

Supporting sales in client meetings.

Post-sales technical support for top clients.

Maintaining technical documentation.

Requirement gathering.

Feedback of information to the product and engineering teams.

Essential Duties and Responsibilities:

Build up knowledge and establish a deep understanding of their product.

Provide 2nd / 3rd level support that cannot be covered by the first level support team / analyze and solve issues.

Supporting the sales team during client meetings.

Be the primary contact for technical teams at customers and partners for all product related enquiries.

Communicate with other members of the global Client Service Team to provide a timely resolution to customer issues.

Provide regular training, both in house and externally.

Have direct contact with the product team to discuss future product features, enhancements and functionalities.

Write and edit documentation and other instructions as requested and help to maintain the quality and integrity of support documentation.

Maintain online databases tracking customer support and customer contacts.

Stay up to date on new web technologies.

Qualifications/ Skills:

Very good skills in JavaScript and HTML5.

Good working knowledge of Flash (AS3).

Strong technical background in Web technologies such as HTTP, HTML, XML and CSS.

Ability to debug JavaScript problems.

Proven written and verbal skills in English.

Desired Characteristics:

Team player with ability to work in a global team.

Strong interpersonal and communication skills.

Organized with the ability to prioritize work and track multiple tasks and projects.

Desire to solve problems and write patches to prevent them recurring.

Desire to improve/enhance engineering skills and make contributions to the product code base.

Education / Experience:

Degree in Computer Science or related subject preferred with a strong academic record.

3+ years experience in the online advertising industry preferred.

Technical writing experience is a plus.

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