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Freelance Producer

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Coordinates projects from estimation to completion for assigned client(s). With limited guidance from Management serves as the main day-to-day contact on current projects for clients, internal departments, and vendors. Resolves complex problems using strong technical knowledge. Maintains client relationships by ensuring the delivery of high quality services and solutions. May coordinate or prioritize the work of other employees performing similar duties.

Client Experience

Serves as the main day-to-day contact on current projects for clients, suppliers, external partners, and Client Growth teams; provides timely responses to all inquires (e.g. within one (1) business day).
Attends client meetings as needed; serves as a Subject Matter Expert regarding production processes, timelines, etc.
Ensures high quality standards in all client deliverables.
Operational Excellence

Effectively coordinate client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitor project progress, and generate the client/project invoice.
Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.
Partners with the client, Client Growth, and project teams to resolve identified project issues.
Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
Partners with Client Integration and Client Growth to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
May participate in cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.

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