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Freelance Client Services Officer/Account Executive

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Length of freelance contract - 6 months minimum with the view to extend.

Client Service Co-ordinator

Reporting to: Client Service Account Manager

Department: Brand and Marketing – European Activation


Working within the in-house creative agency, this role will assist in providing client service support for the European Brand & Marketing team. To assist in the management of campaign delivery from concept through to completion, ensuring excellent client relationships.

Key responsibilities

Client service
Take responsibility of own projects, take briefs, make sense of them, add value and push back if necessary
To sit between clients, traffic, designers and producers and coordinate and identify/relay questions and issues, to deliver projects on time
QC, proofing of all materials that leave the department, ensuring all are on brief before sharing with the client and ensuring all amends have been carried out
Be responsible for providing timing plans for projects
Update clients regularly on the progress of their projects
Organise and attend meetings/briefings and send contact reports where necessary
Maintain strong relationships with client contacts & external agencies
Support Client Services Account Manager on additional projects as and when required

Project management
To manage with direction from the Client Service Account Manager the status reports
To assist in running the status meetings
To input into the compiling of the work lists with the Traffic Manager
To input jobs onto the CASS workflow system
Working closely with the client service managers, assist in briefing in the creative team and studio for any projects they are managing
Ensure all work coming from the creative team answers the client briefing, have a creative input as required to ensure this happens
Ensure timelines are communicated and adhered to by all relevant parties
Keeping ‘in the know’ about what’s happening in the world of home and fashion
Be responsible for the set up of creative briefing meetings where appropriate

Key skills and experience
At least 1-2 years experience in an account management or project management role within a creative agency or client-side
Demonstrate great ability to multitask
Strong written and oral skills
Ability to communicate well at all levels
Excellent attention to detail
Have good creative judgment skills and knowledge of print and media (beneficial but not essential)
Build good relationships with creative teams
The ability to judge creative and ensure it meets the clients objectives
Strong practical knowledge of Microsoft Excel, PowerPoint and Word
Knowledge and understanding of retail environment and retail marketing (beneficial but not essential)
An understanding of the digital marketing process
Good knowledge of print and production processes
Keep calm under pressure
Can do attitude


Self leader
Accountable for the delivery of own work without direct responsibility for others

Acts with integrity and builds trust
Respects and preserves confidentiality
Accepts personal responsibility, admits mistakes

Drives for results
Uses experience and others knowledge to make informed decisions
Holds self accountable for delivering business results

Developing talent and effective teams
Applies learning from development experiences or training to expand skill set
Shares appropriate information and knowledge with team members and others

Leading the business with vision and strategy
Thinks ahead and considers consequences, and understands how their work impacts other individuals and business areas
Takes the initiave and acts accordingly

Embodying humility and respect
Recognises and understands the impact their behaviour can have on others
Shows an awareness of own strengths and development areas

Risk taking and resilience
Recovers from setbacks
Recognizes mistakes as learning opportunities

Paradoxical and agile thinking
Responds flexibly and effectively to change
Prioritises effectively with guidance where necessary

Informal influencing and building networks
Builds good relationships with colleagues
Demonstrates confidence in interaction with others

Deep listening and enquiry
Sees others questions as a way to learn
Shows curiosity for others views and what”s going on in the organisation

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