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Freelance Account Manager

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Minimum of 6 months booking with the view to extend.

Reporting to: Client Service Manager

This role will be responsible for providing client service support for the European Brand & Marketing team. To be responsible for the client relationship and management of campaign delivery from concept through to completion.

Key responsibilities

• Client service
• Take responsibility of own projects, take briefs, make sense of them, add value and push back if necessary
• To sit between clients, traffic, designers and producers and coordinate and identify/relay questions and issues, to deliver projects on time
• Managing campaign costs, collating cost estimates
• QC, proofing of all materials that leave the department, ensuring all are on brief before sharing with the client and ensuring all amends have been carried out
• Be responsible for providing timing plans for projects
• Update clients regularly on the progress of their projects
• Organise and attend meetings/briefings and send contact reports where necessary Maintain strong relationships with client contacts & external agencies
• Compilation of presentations and other materials as required
• Support Client Services Manager on additional projects as and when required
• Project management
• To be responsible for with direction from the client service manager for the status reports
• To assist in running the status meetings
• To input into the compiling of the work lists with the Traffic Manager
• To input jobs onto the CASS workflow system
• Working closely with the client service managers, briefing in the creative team and studio for any projects they are managing
• Ensure all work coming from the creative team answers the client briefing, have a creative input as required to ensure this happens
• Ensure timelines are communicated and adhered to by all relevant parties
• Keeping ‘in the know’ about what’s happening in the world of home and fashion
• Be responsible for the set up of creative briefing meetings where appropriate

Key skills and experience

• At least 1­-2 years experience in an account management or project management role within a creative agency or client­side
• Demonstrate great ability to multitask
• Strong written and oral skills
• Ability to communicate well at all levels
• Excellent attention to detail
• Have good creative judgment skills and knowledge of print and media
• Build good relationships with creative teams
• The ability to judge creative and ensure it meets the clients objectives
• Strong practical knowledge of Microsoft Excel, PowerPoint and Word
• Knowledge and understanding of retail environment and retail marketing (beneficial but not essential)
• An understanding of the digital marketing process
• Good knowledge of print and production processes
• Keep calm under pressure
• Can do attitude


• Self leader
• Accountable for the delivery of own work without direct responsibility for others
• Acts with integrity and builds trust
• Respects and preserves confidentiality
• Accepts personal responsibility, admits mistakes
• Drives for results
• Uses experience and others knowledge to make informed decisions
• Developing talent and effective teams
• Applies learning from development experiences or training to expand skill set Shares appropriate information and knowledge with team members and others
• Leading the business with vision and strategy
• Thinks ahead and considers consequences, and understands how their work impacts other individuals and business areas
• Takes the initiave and acts accordingly
• Recognises and understands the impact their behaviour can have on others Shows an awareness of own strengths and development areas
• Risk taking and resilience
• Recovers from setbacks
• Recognises mistakes as learning opportunities
• Paradoxical and agile thinking
• Responds flexibly and effectively to change Prioritises effectively with guidance where necessary
• Builds good relationships with colleagues Demonstrates confidence in interaction with others
• Shows curiosity for others views and what”s going on in the organisation

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