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Freelance AE/AM

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Job name: Client Service Officer

Reporting to: Client Service Manager

Department: Brand and Marketing – European Activation

Date: August 2016

Length of Contract: 2 weeks


Working within the in-house creative agency for a major retailer, this role will be

responsible for providing client service support for the European Brand & Marketing

team. To be responsible for the client relationship and management of campaign

delivery from concept through to completion.

Key responsibilities

Client service

Take responsibility of own projects, take briefs, make sense of them, add value and

push back if necessary

To sit between clients, traffic, designers and producers and coordinate and

identify/relay questions and issues, to deliver projects on time

Managing campaign costs, collating cost estimates

QC, proofing of all materials that leave the department, ensuring all are on brief

before sharing with the client and ensuring all amends have been carried out

Be responsible for providing timing plans for projects

Update clients regularly on the progress of their projects

Organise and attend meetings/briefings and send contact reports where necessary

Maintain strong relationships with client contacts & external agencies

Compilation of presentations and other materials as required

Support Client Services Manager on additional projects as and when required

Project management

To be responsible for with direction from the client service manager for the status


To assist in running the status meetings

To input into the compiling of the work lists with the Traffic Manager

To input jobs onto the CASS workflow system

Working closely with the client service managers, briefing in the creative team and

studio for any projects they are managing

Ensure all work coming from the creative team answers the client briefing, have a

creative input as required to ensure this happens

Ensure timelines are communicated and adhered to by all relevant parties

Keeping ‘in the know’ about what’s happening in the world of home and fashion

Be responsible for the set up of creative briefing meetings where appropriate

Key skills and experience

At least 1-2 years experience in an account management or project management

role within a creative agency or client-side

Demonstrate great ability to multitask

Strong written and oral skills

Ability to communicate well at all levels

Excellent attention to detail

Have good creative judgment skills and knowledge of print and media

Build good relationships with creative teams

The ability to judge creative and ensure it meets the clients objectives

Strong practical knowledge of Microsoft Excel, PowerPoint and Word

Knowledge and understanding of retail environment and retail marketing (beneficial

but not essential)

An understanding of the digital marketing process

Good knowledge of print and production processes

Keep calm under pressure

Can do attitude


Self leader

Accountable for the delivery of own work without direct responsibility for


Acts with integrity and builds trust

Respects and preserves confidentiality

Accepts personal responsibility, admits mistakes

Drives for results

Uses experience and others knowledge to make informed decisions

Holds self accountable for delivering business results

Developing talent and effective teams

Applies learning from development experiences or training to expand skill set

Shares appropriate information and knowledge with team members and others

Leading the business with vision and strategy

Thinks ahead and considers consequences, and understands how their work impacts

other individuals and business areas

Takes the initiave and acts accordingly

Embodying humility and respect

Recognises and understands the impact their behaviour can have on others

Shows an awareness of own strengths and development areas

Risk taking and resilience

Recovers from setbacks

Recognizes mistakes as learning opportunities

Paradoxical and agile thinking

Responds flexibly and effectively to change

Prioritises effectively with guidance where necessary

Informal influencing and building networks

Builds good relationships with colleagues

Demonstrates confidence in interaction with others

Deep listening and enquiry

Sees others questions as a way to learn

Shows curiosity for others views and what”s going on in the organisation

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