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Freelance (6 months min) Client Services Officer

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My client is a leading fashion retailer/ in-house creative agency who are looking for a organised and reliable Client Service Co-ordinator to join the team. This role will assist in providing client service support for the European Brand & Marketing team and assist in the management of campaign delivery from concept through to completion, ensuring excellent client relationships.

Reporting to: Client Service Account Manager

Department: Brand and Marketing – European Activation

RESPONSIBILITIES:

• Take responsibility of own projects, take briefs, make sense of them, add value and push back if necessary
• To sit between clients, traffic, designers and producers and coordinate and identify/relay questions and issues, to deliver projects on time
• QC, proofing of all materials that leave the department, ensuring all are on brief before sharing with the client and ensuring all amends have been carried out
• Be responsible for providing timing plans for projects
• Update clients regularly on the progress of their projects
• Organise and attend meetings/briefings and send contact reports where necessary
• Maintain strong relationships with client contacts & external agencies
• To manage with direction from the Client Service Account Manager the status reports
• To assist in running the status meetings
• To input into the compiling of the work lists with the Traffic Manager
• To input jobs onto the CASS workflow system
• Ensure all work coming from the creative team answers the client briefing, have a creative input as required to ensure this happens
• Ensure timelines are communicated and adhered to by all relevant parties

KEY SKILLS:

• At least 1 year experience in an account management or project management role within a creative agency or client-side
• Demonstrate great ability to multitask
• Ability to communicate well at all levels
• Excellent attention to detail
• Have good creative judgment skills and knowledge of print and media (beneficial but not essential)
• Build good relationships with creative teams
• The ability to judge creative and ensure it meets the clients objectives
• Strong practical knowledge of Microsoft Excel, PowerPoint and Word
• Knowledge and understanding of retail environment and retail marketing (beneficial but not essential)
• An understanding of the digital marketing process
• Good knowledge of print and production processes

LEADERSHIP COMPETENCIES:

• Acts with integrity and builds trust
• Respects and preserves confidentiality
• Applies learning from development experiences or training to expand skill set
• Thinks ahead and considers consequences, and understands how their work impacts other individuals and business areas
• Takes the initiave and acts accordingly

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