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Experience Designer

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The Experience Designer supports a vision for how experiences should be designed and contributes a set of user experience skills to help create successful products for users across all of client's digital services.

EXPECTED CONTRIBUTIONS
In the course of your work with the client’s digital products, including their website — one of the top 10 revenue-generating web sites in the world — you’ll come in every day ready to tackle interesting, challenging work. Here’s what you’ll be doing:
• Applying your own experiences and learnings to support the development of the experience design practice, using best practices and design approaches that fit in well with the client culture and needs
• Producing work with a strong foundation in UX standards and guidelines, supporting its development and maintenance to design cohesive experiences
• Supporting the creation of design strategies through your own ideas and research, to produce work that aligns to these strategies
• Working on one or more products where your decisions will align to high-level organizational strategies and KPIs, which will in turn, inform your goals for the year
• Staying on top of the latest techniques being used by our direct competitors and other eCommerce sites.
• Basing decisions on user research findings and insights, observing users interact with our product or a competitor’s for at least two hours every six weeks
• Promoting a culture where critique and feedback are central to the work we do, regularly participating in critiques and having your own work critiqued
• Staying focused on continuously improving and re-evaluating best practices
• Valuing emotional safety and working in an environment where failures are to be celebrated, especially the lessons learned from those failures
• Approaching your day-to-day work remembering that our focus is on delivery rather than deliverables, and solutions, rather than documents
• Working in a collaborative environment with people who have a variety of skills — like user experience design, research, product management and front/back-end development skills — collectively contributing to the final product

Work Environment
You’ll work with a variety of teams, each practicing design in various product development settings. These include Agile’s fast-paced, iterative product discovery and execution; a waterfall that supports large, complex projects where you’ll keep track of many challenges and collaborating to solve multi-faceted problems with other teams; and to a lesser extent, marketing in a more traditional, client-agency model with faster turn-arounds, and limited resources and support.

Candidate Profile
You’re exactly who we’re looking for if you:
• Value deadlines, set realistic expectations around them and then meet them
• Can balance user, business and technical needs, and will go to bat for users if things are out of kilter
• Help teams define a product’s problem areas from our most important users’ perspective
• Understand the blurry line between skills, and use collaboration as the best way to deal with it
• Have a current understanding of web technologies and principles— like responsive design, front-end markup and libraries such as HTML, CSS, JavaScript, jQuery and Ajax methods, plus Content Management Systems, Web Services, and APIs—and know how they’re integrated and used
• Have most of the following communication and interpersonal skills: facilitation, presentation, storytelling, sketching and critiquing
• Want to actively work with a coach to fill in any gaps
• Can establish successful, long-term relationships in your core areas
• Feel comfortable with basic statistics and analysis, and can use data to inform your decisions
• Are proficient with spreadsheets (MS Excel), and know when it’s a good time to use a spreadsheet as a tool

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