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Events Content Planner

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In this assignment with Aquent's client, you will work in a support role as part of the Global content team delivering the content to attendees and exhibitors globally.

Primary Responsibilities
• Collaborate with (GEPS) Global Exhibitor Product Services team
• Respond to client questions and problems in a timely manner
• Manage the event content Experience for North American and LATAM events
• Review event sessions and create compelling web descriptions
• Measure content results across the business in order to ensure client feedback is the highest priority in enhancements
• Collect feedback from attendees and exhibitors on how best to improve online agenda and exhibitor portal tools
• Track enhancements of event navigator tool, and work with technical team on improvements and testing.
• Evaluate new trends and processes within the business
• Adhere to expense/budget management practices

Expected Results
• Build and maintain excellent working relationships
• Engagement and effective management of suppliers
• Flawless client experience
• Flawless execution with high client satisfaction scores and strong client retention
• Achievement of financial objectives
• Exceptional operational efficiency

Education
• Bachelor’s degree (events experience would be a plus)

Professional Experience
• 2-3 years of work experience
• Budget management abilities
• Project management experience

Key Competencies/ Knowledge, Skills & Abilities:
• Ability to multi-task and work in a quick changing environment
• Strong understanding of technology and ability to work in different platforms
• Exceptional customer service skills. Excellent communication skills, both written and verbal that will provide the ability to communicate effectively with clients and internal colleagues at all levels
• Effective at building relationships with internal and external clients
• Excellent organizational skills and an ability to work well under pressure and meet deadlines. Effective collaboration with colleagues around the world
• Ability to travel
• Ability to work issues through to resolution                                                                           

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