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Enterprise Customer Experience Programme Manager

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A large global consumer tech brand based in Reading is looking for an Enterprise Customer Experience Manager to join their busy Customer Experience Marketing Team who are responsible for leading a best-of-breed programme.

As an integrated part of the client Enterprise Marketing Strategy, the Customer Experience Programme has three specific outcomes: 1) To forge stronger customer and partner relationships, 2) To build excitement, confidence and trust by highlighting the business benefits of our solutions which in turn can drive new sales opportunities and 3) To help to accelerate and shorten the overall sales cycle.

Key responsibilities include

Work closely with the Enterprise Audience Marketing Team, Business Groups, Partner, Services, Enterprise Sales Managers and Teams to lead the programme of events to drive customer excitement, lead generation, opportunity acceleration, advocacy and high satisfaction within Enterprise organisations.
Lead planning with the Events Team to deliver a high quality programme of event
Applies quality assurance processes for all events to ensure compliance with defined objectives, strategies, requirements, and budget.
Obtains feedback and makes recommendations to improve event execution excellence for future events.
Manages outsourced event, production and creative vendors to ensure that they execute event against intended results.

Knowledge, Skills and Experience

• Ability to work under pressurized deadlines and maintain high quality outputs
• Strong problem solving capability, able to demonstrate creativity and programme improvement
• Works well in teams and maintain consistently strong working relationships
• Excellent organisational skills
• Excellent English Language Skills
• Strong Microsoft Office skills

If you are interested and would like to find out more, please can you get in touch ASAP outlining why you think you’d be suitable for the role, along with a copy of your updated CV and salary as soon as possible. Early applications may be prioritised

Please note only successful candidates will be contacted.

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