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Engagement Manager

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The main purpose of this position is to contribute to adding client value, and growing and developing assigned key accounts by ensuring overall client satisfaction within project planning and implementation; effectively own and manage all day-to-day executional elements of assigned client programs and ongoing client relationships. This position is also responsible for the financial performance of assigned projects; contributing towards the development and mentorship of Account Coordinator's on the account team and manage workflow.

As our Account Executive - Email Marketing, you will:

• Have primary day-to-day responsibility for email marketing projects related to an assigned client
• Ensure profitability of assigned accounts and related projects
• Support accurate pipeline forecasting and reporting for all account sales/growth activity as required
• Support the development, writing, distribution and action planning of project/opportunity briefs as required
• Manage proposal development with guidance from the Account Director or Account Supervisor
• Develop/present project budgets for client approval
• Lead and manage the elements of the project lifecycle
• Develop, plan and manage project critical paths and timelines to meet delivery deadlines
• Manage the timely flow of information and documentation of all client-related activity within the project team and to/from the client
• Lead project team members to successfully meet client project objectives with on-time, on-budget, and quality delivery
• Coach and develop Account Coordinators and/or other members of the project team
• Manage projects within Quality Management system requirements
• Develop and maintains in-depth knowledge of the client's business, marketing programs, brands, competitors, technology, strategies, sector, etc.
• Ensure high levels of client satisfaction, and resolves client satisfaction issues responsively and professionally
• Ensure effective project integration and collaboration within the project team, with the practices and across the organization
• Work effectively to create a positive employee experience and work environment

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