These job descriptions are examples. Looking for work?

Find JobsFind Jobs

End to End Retail Digital Customer Experience Manager or Senior Manager

0 people like this description

We are looking for experienced Digital Marketing professionals for a temporary to permanent role with our Professional Services client. This position will go through the internal hiring process immediately with our client.

The Retail Digital Customer Experience Senior Manager or Manager will work with leading retailers to help them to transform their current experiences by leveraging digital capabilities to develop a seamless end-to-end customer experience across physical brick and mortar stores, web and mobile that eliminates current pain points and established new "wow" experiences that surprise and delight customers. This role offers an exciting opportunity for creative, forward thinking, digitally savvy individuals who want to help some of the world's most recognized retailers define, plan and execute programs to dramatically improve their customer experience across all of their touch points (store, online, mobile, call center, etc.). The ideal candidate will be customer centric, have a sound understanding of the retail business and experience working with the key capabilities that enable an ideal experience in a digital and physical world. Experience working across several, but not necessarily all the following functional areas are critical: customer experience design, store operations, dot.com / ecommerce, mobile etc. Additionally, the role requires a candidate who thinks about customer experience in a seamless way across all touch points / channels and can effectively paint a vision to senior executives at clients about the art of the possible. Candidate must be comfortable helping clients shape their vision and translate that vision into customer experience journeys are help retailers differentiate themselves in a crowded marketplace. Must have excellent interpersonal skills to guide multi-functional client teams through the journey from ideation to execution.

Marketing professionals help marketing executives plan, execute, and operationalize customer-centric marketing strategies and processes that accelerate growth and optimize return on marketing investment.

Digital Marketing professionals establish and manage marketing strategies in the digital space leveraging social media.

A professional at the Sr. Mgr. level has the following responsibilities:
- Identifies, assesses and solves complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors.
- Closely follows the strategic direction set by senior management when establishing near term goals.
- Interacts with senior management at a client and/or within Accenture on matters where they may need to gain acceptance on an alternate approach.
- Has some latitude in decision-making. Acts independently to determine methods and procedures on new assignments.
- Decisions have a major day to day impact on area of responsibility.
- Manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within our company.

A professional at the Mgr. level has the following responsibilities:
- Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in depth knowledge of organizational objectives.
- Involved in setting strategic direction to establish near term goals for area of responsibility.
- Interacts with senior management levels at a client and/or within Accenture, which involves negotiating or influencing on significant matters.
- Has latitude in decision-making and determining objectives and approaches to critical assignments.
- Decisions have a lasting impact on area of responsibility with the potential to impact outside area of responsibility.
- Manages large teams and/or work efforts (if in an individual contributor role) at a client or within our company.

These job descriptions are examples. Looking for work?

Find JobsFind Jobs