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End User Support Engineer - Studios Business Unit

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Serve as the subject matter expert within Studios for Microsoft Windows-related devices. Provide to Aquent internal and contract staff in our North American studios and offices support by telephone, ticketing system, and email. The support engineer will be expected to resolve most customer issues, but will have the authority to escalate issues to Aquent’s enterprise IT organization when necessary. In addition, this role will have responsibility for acquiring devices and software, and for imaging and distributing the devices as needed.
This position offers the opportunity to join a growing business unit at a time when the business and its infrastructure are evolving. It will require occasional travel to Aquent studios and offices in North America.

Experience & Expertise:

  • Experience with the desktop systems and applications important to Aquent Studios, including:
  • Microsoft Windows, BitLocker, and connectivity options
  • Various email clients including Outlook and Google Mail
  • Microsoft Active Directory and MS Office
  • Microsoft disk imaging tools such as sysprep and imagex
  • Some experience with Internet technologies also would be helpful, including the ability to: telnet, ftp, read logs, understand IP addressing schemes, and set up VPN and wireless technology. Certification in any of these areas would be a plus.
  • Some experience with VoIP and Apple technologies would be helpful as well.
  • History of successfully managing multiple projects and deadlines with minimal
  • Ability to share users’ sense of urgency about their issues while communicating
    concisely and confidently with a concerned style
  • Mindset suitable for working with counterparts in other organizations and cultures
    in a geographically dispersed organization Position Type: Full Time

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