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Email Automation Specialist

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Email Execution support:
· The candidate will receive written direction to support email execution activities in Silverpop
· You should be up to date on all new Silverpop technology and offer best practices
· Create custom designed emails for supplies and e-lease on a different SLA process. And aggressive timelines which includes screenshots and emails sent out to stakeholders
· Take a visio diagram for nurture programs and build out complex programs with guidance
· Provide ad hoc reporting for nurture programs and provide contact lists for nurtures weekly
· Ability to create automated transactional programs with weekly reporting
· Maintain an inventory of all lead alerts and update it with new alerts once per week. The inventory will include the alert name, the form to which it is tied, and the email address it sends to.
· Ability to document all process flows if a change in any process
· Ability to manually and automatically add leads from events or webinars into nurture programs by BU
• Client will provide SLAs (estimated turnaround times) for various types of Silverpop projects, including: email buildout, landing page + webform buildout, and automated program buildout.
· Provide weekly management reports on projects, capacity and overage reports
· Ability to create powerpoint presentations of all touch points within a nurture programs
· Ability to create a working document for all nurtures when any updates occur

The candidate must perform Silverpop Engage administrative tasks and fulfill requests including importing lists, assisting with HTML email editing and formatting, helping with standard project requests, and other general technical maintenance and support tasks associated with Silverpop Engage. After 6 months, they should also be comfortable with updating Silverpop Engage org settings and running system reports.
Candidate must have basic understanding of the Silverpop Engage CRMi integration with Salesforce.com and provide support as it relates to this integration. However, you will not be providing general Salesforce.com administration or support.

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